Reliable Customer Service Representative with an extensive track record in handling documentation, recordkeeping, and data analysis. The initiative will provide professional fulfillment while contributing to a company's growth. Motivated professional offering a bachelor's in business marketing. Adds value to any organization in need of great collaboration, interpersonal and multitasking, and computer skills.
Hi, I’m
Sherine Shepherd Harris
North Little Rock,AR
Summary
Overview
11
years of professional experience
Work History
Academy of Learning
Substitute Teacher
08.2018 - 07.2019
Job overview
- Implemented lesson plans assigned by classroom teachers to educate students about key concepts.
- Differentiated classroom and small group instruction to meet the needs of students with various learning styles and abilities.
- Provided classroom instruction outlined in teacher's lesson plans.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Utilized outlined grading procedures and assessment strategies to document and report on student growth, development, and understanding.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Klassic Kids
Teacher's Assistant
02.2018 - 08.2018
Job overview
- Planned and organized varieties of activities for individual and group activities including singing, games, arts, and crafts, which helped bring out their talents and improve their skills.
- Helped teacher with material generation, lesson plan development, class preparation, scheduling, exam distribution, and student mentoring.
- Helped students master learning concepts through one-on-one and small-group tutoring.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintain a safe and healthy environment for infant and Pre- K children.
Island Spice Restaurant
Restaurant Manager
06.2016 - 01.2018
Job overview
- Provided excellent customer service in person and by phone.
- Monitoring and evaluating over 8 employees' work performance.
- Completing checklist and guidelines for kitchen standards for cleanliness and situation as per government health compliance.
- Updated computer systems with new pricing and daily food specials.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Island Quizine
Assistant Manager
10.2010 - 07.2014
Job overview
- Scanned merchandise using the point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provide store information.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Used suggestive selling techniques to promote add-on sales increase by 15%.
- Strengthened customer retention by offering discount options.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Vector Marketing Company
Sales Representative
02.2010 - 10.2010
Job overview
- Presented products and services to prospective and existing customers to meet client needs.
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Contacted new and existing customers to outline the benefits of products.
- Demonstrated product features to align with customer needs.
- Built relationships with customers and the community to promote long-term business growth,
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
NYC Real Estate Solution LLC
Research Analyst
06.2008 - 04.2009
Job overview
- Completed accurate market research for business planning.
- Used findings from research and data to make recommendations for business.
- Created graphical illustrations to share market research insights.
- Analyzed and synthesized research results to present findings to the leadership team.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Utilized workflow software to assign and manage research projects.
- Kept the marketing team informed of the latest analytics and metrics through regular reporting.
Education
University of Arkansas At Pine BluffPine Bluff, AR
Bachelor of Science from Business Marketing
12.2009
University Overview
Missouri Baptist UniversitySt Louis, MO
Bachelor of Science from Business Administration
01.2007
University Overview
Skills
- Data Collection and Analysis
- Computer and Microsoft Office Skills
- Interpersonal and Communication Skills
- Written and Verbal Communication Skills
- Attention to Detail
- Sales Strategy Familiarity
- Database Skills
- Analytical Thinking
- Customer Service
- Problem-Solving
- Experience with Diverse Student Populations
- Relationship Building
- Strategy Assistance
- Parent Communication
- Organizational abilities
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Substitute Teacher
Academy of Learning
08.2018 - 07.2019
Teacher's Assistant
Klassic Kids
02.2018 - 08.2018
Restaurant Manager
Island Spice Restaurant
06.2016 - 01.2018
Assistant Manager
Island Quizine
10.2010 - 07.2014
Sales Representative
Vector Marketing Company
02.2010 - 10.2010
Research Analyst
NYC Real Estate Solution LLC
06.2008 - 04.2009
University of Arkansas At Pine Bluff
Bachelor of Science from Business Marketing
Missouri Baptist University
Bachelor of Science from Business Administration
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