Sherion Roberts
Lithonia,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Security Officer/Security Dispatcher
Oak Grove Gaming & Racing
Oak Grove, TN
02.2021 - 09.2024
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Secured personnel and premises by inspecting buildings and patrolling property.
Registered Nurse
Elijah Healthcare Sloutions
Stockbridge, GA
04.2019 - 11.2021
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Conducted intake assessments with patients and relatives to gather case history.
Receptionist
Saijai Style Loft
Atlanta, 30318
10.2016 - 03.2018
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA04-2014
Skills
- Customer service
- Call handling
- Customer correspondence
- Resolving issues
- Quality control
Timeline
Security Officer/Security Dispatcher
Oak Grove Gaming & Racing
02.2021 - 09.2024
Registered Nurse
Elijah Healthcare Sloutions
04.2019 - 11.2021
Receptionist
Saijai Style Loft
10.2016 - 03.2018
GED -
Gwinnett Technical College
Similar Profiles
James NarviezJames Narviez
Security Officer at Oak Grove Gaming, Racing And HotelSecurity Officer at Oak Grove Gaming, Racing And Hotel
Jennifer MosleyJennifer Mosley
Revenue Audit Finance at Oak Grove Racing, Gaming, and HotelRevenue Audit Finance at Oak Grove Racing, Gaming, and Hotel
Chandler GravesChandler Graves
Housekeeper at Oak Grove Racing Gaming and HotelHousekeeper at Oak Grove Racing Gaming and Hotel