Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherise Thompson

Customer Service Associate
Greenbelt,Maryland

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high level of empathy. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Nail Technician

Lillian's Nails
08.2019 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Ensured aclean and sanitary workspace, adhering to industry hygiene standards and practices.

Pharmacy Technician

CVS Pharmacy
03.2014 - 08.2017
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Answered high volumes of incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues.

Education

Some College (No Degree) - Biological And Physical Sciences

Montgomery College
Rockville, MD

High School Diploma -

Hospitality High School
Washington, DC

Skills

  • Customer Care

  • Strong Organization

  • Fast-paced

  • Data Entry

  • Medical terminology knowledge

  • Active Listening

  • Appointment Scheduling

Certification

Certified Nail Technician

Timeline

Nail Technician

Lillian's Nails
08.2019 - Current

Certified Nail Technician

03-2017

Pharmacy Technician

CVS Pharmacy
03.2014 - 08.2017

Some College (No Degree) - Biological And Physical Sciences

Montgomery College

High School Diploma -

Hospitality High School

Similar Profiles

CREATE PROFILE
Sherise ThompsonCustomer Service Associate