Sherissa Flowers
Texarkana,TX
Summary
Reliable professional committed high-quality work. Skilled in helping modernize workplaces and maintaining high levels of organization. Resourceful and personable with excellent multitasking abilities.
Overview
11
11
years of professional experience
Work History
RN, Emergency Department
Christus Health
Texarkana, Texas
06.2024 - Current
- Assess patient conditions and prioritize care in fast-paced emergency environment.
- Administer medications and treatments per physician orders and nursing protocols.
- Collaborate with multidisciplinary team to develop effective patient care plans.
- Monitor vital signs and document changes in electronic medical records system.
- Educate patients and families on health management and discharge instructions.
- Perform diagnostic tests and assist with medical procedures as needed.
- Respond swiftly to emergencies, providing critical care in high-pressure situations.
- Maintain accurate patient records using electronic medical record system.
CNA, Emergency Department
Christus Health
Texarkana, Texas
04.2023 - 06.2024
- Assisted patients with daily living activities and personal hygiene.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care activities accurately in electronic health records.
- Maintained cleanliness and safety of patient environments in accordance with protocols.
- Communicated effectively with patients and families regarding care plans.
- Collaborated with multidisciplinary teams to coordinate patient care effectively.
- Performed vital sign assessments, such as taking blood pressure and temperature.
CNA, Rehab
Christus Health
Texarkana, Texas
07.2019 - 05.2024
- Provided compassionate care to residents in daily living activities.
- Maintained cleanliness and organization of resident living spaces and common areas.
- Collaborated with team members to develop individualized care plans for residents.
- Supported residents with mobility assistance, ensuring their safety and comfort.
- Communicated effectively with residents, families, and healthcare professionals about concerns.
- Documented patient information accurately in electronic health records systems.
- Participated in training sessions to enhance caregiving skills and knowledge base.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
CNA
Cornerstone Retirement Community
Texarkana, Texas
08.2022 - 09.2023
- Assisted residents with daily living activities and personal care tasks.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Collaborated with team members to develop individualized care plans for residents.
- Provided emotional support and companionship to enhance residents' well-being.
- Documented resident observations accurately in electronic health records systems.
- Participated in training sessions to improve caregiving skills and knowledge.
- Communicated effectively with families regarding resident needs and care updates.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
CNA
Magnolia Assisted Living
Texarkana, Texas
01.2019 - 08.2019
- Assisted residents with daily living activities and personal care tasks.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Collaborated with team members to develop individualized care plans for residents.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Communicated effectively with families regarding resident needs and care updates.
- Documented patient care services by charting in designated areas.
CNA
Oaks Memory Care
Texarkana, Texas
06.2018 - 12.2018
- Maintained cleanliness and safety in resident living areas and common spaces.
- Provided emotional support and companionship to enhance residents' well-being.
- Documented resident observations accurately in electronic health records systems.
- Communicated effectively with families regarding resident needs and care updates.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Teleservice Representative
Harte Hanks
Texarkana, Texas
11.2017 - 03.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Managed call flow and maintained service levels during peak hours.
- Documented customer interactions accurately in the CRM system.
- Monitored performance metrics to identify areas for improvement.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Resolved customer complaints in a timely manner while ensuring their satisfaction.
- Accepted inbound calls and reached out to connect with customers in need of service and support.
Caregiver
Visiting Angels Home Health Care
Tyler, Texas
06.2017 - 11.2017
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with families regarding client progress and needs.
- Coordinated transportation for clients to appointments and social activities.
- Documented client care notes accurately in compliance with company policies.
- Followed individualized care plans tailored to each client's specific requirements.
Hostess
Olive Garden
Tyler, Texas
06.2015 - 02.2017
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating arrangements.
- Provided menus and answered questions about the dining options.
- Coordinated with waitstaff to ensure smooth service flow.
- Addressed guest concerns to enhance their dining experience.
- Maintained cleanliness and organization of the host station.
- Assisted in training new host staff on procedures and protocols.
- Collaborated with management to improve guest seating strategies.
- Greeted guests warmly upon arrival, seating them promptly.
Transporter
Christus Health
Tyler, Texas
09.2015 - 12.2015
- Transported patients safely between departments and facilities.
- Communicated effectively with team members regarding patient needs.
- Adhered to safety protocols during patient handling procedures.
- Monitored equipment for proper functioning and reported issues.
- Provided support during emergency situations by facilitating quick transport.
Cashier
Polk Pick It Up
Nacogdoches, Texas
01.2015 - 06.2015
- Processed customer transactions efficiently and accurately at busy retail location.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled payment processing using point-of-sale systems effectively and securely.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Resolved customer complaints professionally, enhancing overall satisfaction levels.
- Monitored inventory levels at checkout to support restocking efforts as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Intern
Nacogdoches Senior Center
Nacogdoches, Texas
01.2015 - 05.2015
- Assisted team with daily project updates and task prioritization.
- Collaborated with colleagues to streamline workflow processes and improve efficiency.
- Organized documentation and maintained accurate records for ongoing projects.
- Facilitated communication between departments to ensure alignment on project objectives.
- Maintained accurate records of all activities performed throughout internship period.
Education
Associate of Applied Science - Nursing
Texarkana College
Texarkana, TX05-2024
Bachelor of Science - Health Science
Stephen F. Austin State University
Nacogdoches, TX05-2015
Skills
- Patient assessment
- Medication administration
- Electronic health records
- Emergency response
Timeline
RN, Emergency Department
Christus Health
06.2024 - Current
CNA, Emergency Department
Christus Health
04.2023 - 06.2024
CNA
Cornerstone Retirement Community
08.2022 - 09.2023
CNA, Rehab
Christus Health
07.2019 - 05.2024
CNA
Magnolia Assisted Living
01.2019 - 08.2019
CNA
Oaks Memory Care
06.2018 - 12.2018
Teleservice Representative
Harte Hanks
11.2017 - 03.2018
Caregiver
Visiting Angels Home Health Care
06.2017 - 11.2017
Transporter
Christus Health
09.2015 - 12.2015
Hostess
Olive Garden
06.2015 - 02.2017
Cashier
Polk Pick It Up
01.2015 - 06.2015
Intern
Nacogdoches Senior Center
01.2015 - 05.2015
Associate of Applied Science - Nursing
Texarkana College
Bachelor of Science - Health Science
Stephen F. Austin State University