Sherita Akins-Williams
Baker,LA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management, and technology.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Paraprofessional
Southdowns PreK Center, EBRPS
10.2023 - Current
- Assisted teachers provide for the physical and instructional needs of students with disabilities in the classroom and common areas.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment with students, parents, and faculty members.
Customer Service Representative
Top Notch Home Maintenance
08.2018 - Current
- Received approximately 40 calls per week regarding for customers and prospective customers.
- Scheduled HVAC appointments for dozens of customers on a weekly basis.
- Obtained the proper City Permits necessary for HVAC units, coordinated HVAC material deliveries, and assisted customers with obtaining HVAC product warranties.
- Maintained detailed records of customer interactions and transactions, ensured accurate documentation, and followed up with customers regarding their orders.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection, handling ordering functions, and promptly responded to inquiries and requests from prospective customers.
- Managed high-stress situations effectively and maintained professionalism under pressure.
Customer Service Representative
SETI - Remote
07.2022 - 02.2023
- Worked with Facility Case Managers to resolve member issues concerning schedule changes, routing suggestions, and provider changes.
- Maintained department productivity levels, which included data entry, answering high volume of calls and emails, document filing, and insurance status verification.
- Acted as the first point of contact for members seeking assistance with their insurance status, upcoming appointments, and other issues related to their insurance.
Mobile Health Unit Representative
Our Lady of the Lake Children's Hospital
09.2014 - 07.2018
- Collected patient medical and behavioral records, processed records, and entered patient information into the online databases for LA Medicaid.
- Answered dozens of incoming calls per week, organized and made copies of hundreds of confidential information on a weekly basis.
- Assisted the Medical Health Educator and Mental Health Providers with daily administrative tasks including manning the front desk of the clinic during the summer and holidays.
School Bus Driver
First Student
08.2009 - 10.2012
- Safely transported hundreds of minor children across Baton Rouge from during busy-traffic hours in a timely and safe manner.
- Followed all local and statewide traffic and company regulations.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Seasonal Front End Clerk
Legal Aid - Lofton, VA
01.2009 - 07.2009
- Responsible for answering multi phone lines, file charts, light data entry.
Seasonal Deputy Clerk
Lofton Staffing Services - EBRSO
04.2006 - 12.2008
- Responsible for data entry into the court system database.
- Collected traffic and criminal court fine payments, answered multi phone lines, filed charts, assisted in the mailroom and other administrative tasks.
Education
No Degree - General Studies
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Capital High School
Baton Rouge, LA05.2003
Skills
- Office Administration
- Clerical Experience
- Medical Office Experience
- Data Entry
- Insurance Verification
- HIPAA
- Medical Scheduling
- EPIC (5 years)
- CDL CLASS B (10 years)
- MS Office
- School Bus Endorsement
- CPR Certification
Certification
- AED Certification
- Passenger Endorsement CDL
- School Bus Endorsement CDL B
- Driver's License
- CPR Certification
Timeline
Paraprofessional
Southdowns PreK Center, EBRPS
10.2023 - Current
Customer Service Representative
SETI - Remote
07.2022 - 02.2023
Customer Service Representative
Top Notch Home Maintenance
08.2018 - Current
Mobile Health Unit Representative
Our Lady of the Lake Children's Hospital
09.2014 - 07.2018
School Bus Driver
First Student
08.2009 - 10.2012
Seasonal Front End Clerk
Legal Aid - Lofton, VA
01.2009 - 07.2009
Seasonal Deputy Clerk
Lofton Staffing Services - EBRSO
04.2006 - 12.2008
No Degree - General Studies
Baton Rouge Community College
High School Diploma -
Capital High School
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