Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

SHERITA EVERETTS

Allen

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

7
7
years of professional experience

Work History

Remote Call Center Represenative

ACD Direct Agents
01.2025 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Executive Sales Assistant

ELIOT MANAGEMENT GROUP
04.2022 - 11.2024
  • Provided effective sales support by facilitating communication between sales teams and customers.
  • Resolved customer inquiries and complaints promptly while delivering exceptional service.
  • Enhanced product knowledge among staff through training sessions and informative resources.
  • Managed inventory levels efficiently to ensure the availability of products while minimizing surplus.
  • Processed orders accurately and in a timely manner to maintain customer satisfaction and operational efficiency.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Remote Sales Represenative

AGERO ROADSIDE ASSISTANCE
03.2021 - 02.2022
  • Managed incoming calls efficiently to ensure a high standard of customer service and support.
  • Resolved customer issues promptly by utilizing effective problem-solving techniques to enhance satisfaction.
  • Communicated clearly and professionally with customers to provide information and address inquiries.
  • Delivered exceptional customer support by actively listening and responding to client needs and concerns.
  • Acquired extensive product knowledge to assist customers effectively and promote informed decision-making.
  • Analyzed challenges and implemented strategic solutions to improve operational efficiency and customer experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Worker

Amazon
03.2019 - 01.2021
  • Conferred with customers by telephone or in-person to provide information about products or services.
  • Enhanced customer loyalty by providing personalized service solutions.
  • Updated records with details of customer interactions and transactions.
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
  • Compiled and reported on customer service trends to management for strategic planning.
  • Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
  • Navigated multiple computer systems and utilized search tools to find information.
  • Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.
  • Monitored social media platforms for customer queries and responded in timely manner.
  • Participated in community outreach programs to promote brand awareness and loyalty.
  • Analyzed call volume and average call time to monitor performance and productivity.
  • Adapted communication style to meet needs of diverse customer base.
  • Assisted in creation of comprehensive FAQ section to address common customer questions.
  • Resolved complex customer issues with patience and understanding.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate in Science (A.S.) - Nursing

Collin College
McKinney, TX
05-2027

Skills

  • Customer relationship building
  • Multitasking capacity
  • Decision-making
  • Pipeline building
  • Inside and outside sales
  • On-site product demonstrations
  • [Type] marketing
  • Customer retention
  • Merchandising proficiency
  • Customer service
  • Sales presentations
  • Analytical thinking
  • Inventory management
  • Customer satisfaction
  • Technical product knowledge
  • Relationship building
  • Client account management
  • Sales cycle management
  • Teamwork and collaboration
  • Effective communication
  • Proposal development
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Answering questions
  • Customer communications
  • Communicating with clients
  • Complaint resolution
  • Appointment scheduling
  • Product knowledge
  • Payment processing
  • Account updating
  • Cash handling
  • Sales expertise
  • Product upselling
  • Quality assurance
  • System documentation
  • Quality assurance controls
  • Interpersonal skills
  • Performance improvement
  • Documentation and reporting
  • Sales closing
  • Proficient in [software]
  • E-commerce
  • Script adherence
  • Computer skills
  • Work prioritization
  • Call documentation
  • Professional telephone demeanor
  • Multi-line phone systems
  • MS office
  • Customer data confidentiality
  • Following scripts
  • Remote office availability

Timeline

Remote Call Center Represenative

ACD Direct Agents
01.2025 - Current

Executive Sales Assistant

ELIOT MANAGEMENT GROUP
04.2022 - 11.2024

Remote Sales Represenative

AGERO ROADSIDE ASSISTANCE
03.2021 - 02.2022

Warehouse Worker

Amazon
03.2019 - 01.2021

Associate in Science (A.S.) - Nursing

Collin College