SHERITA HARRIS-WRIGHT
St Louis,MO
Summary
I'm a military veteran and attentive Police Dispatcher bringing 12 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
14
14
years of professional experience
Work History
Police Communications Dispatcher
St. Charles City Police Department
06.2024 - Current
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Expedited response efforts by expertly utilizing mapping software to pinpoint precise locations of callers.
- Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
Clerk Typist (Teleprocessing/CARE)
St. Louis Metropolitan Police Department
05.2022 - 05.2024
- Perform routine administrative duties with some non-routine clerical support duties including data entry, typing and customer service duties.
- Assists police officers and citizens with entering pertinent information regarding police reports.
- Works closely with other states and municipalities, regarding hit confirmations, hit responses or any active warrants, wanteds or theft reports.
Police Dispatcher II
St. Louis Metropolitan Police Department
07.2010 - 05.2022
- Operated telephone and radio equipment to receive requests from police officers
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Received 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.
Education
High School Diploma -
Vashon High School
St Louis, MO05.1992
Skills
- REJIS and MULES Certified
- Report Preparation
- Telephone Etiquette
- Multitasking Capabilities
- Problem Solving
- Critical Thinking
- Strong Communication
- Conflict Resolution
- Adaptability
- Professionalism
- Attention to Detail
- Data Entry
- Decision Making
Timeline
Police Communications Dispatcher
St. Charles City Police Department
06.2024 - Current
Clerk Typist (Teleprocessing/CARE)
St. Louis Metropolitan Police Department
05.2022 - 05.2024
Police Dispatcher II
St. Louis Metropolitan Police Department
07.2010 - 05.2022
High School Diploma -
Vashon High School
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