SHERITA HARRIS-WRIGHT
St Louis,MO
Summary
I'm a military veteran and attentive Police Dispatcher bringing 12 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
14
14
years of professional experience
Work History
Police Communications Dispatcher
St. Charles City Police Department
St. Charles, MO
06.2024 - Current
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Expedited response efforts by expertly utilizing mapping software to pinpoint precise locations of callers.
- Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
Clerk Typist (Teleprocessing/CARE)
St. Louis Metropolitan Police Department
St. Louis, MO
05.2022 - 05.2024
- Perform routine administrative duties with some non-routine clerical support duties including data entry, typing and customer service duties.
- Assists police officers and citizens with entering pertinent information regarding police reports.
- Works closely with other states and municipalities, regarding hit confirmations, hit responses or any active warrants, wanteds or theft reports.
Police Dispatcher II
St. Louis Metropolitan Police Department
07.2010 - 05.2022
- Operated telephone and radio equipment to receive requests from police officers
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Received 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.
Education
High School Diploma -
Vashon High School
St Louis, MO05.1992
Skills
- REJIS and MULES Certified
- Report Preparation
- Telephone Etiquette
- Multitasking Capabilities
- Problem Solving
- Critical Thinking
- Strong Communication
- Conflict Resolution
- Adaptability
- Professionalism
- Attention to Detail
- Data Entry
- Decision Making
Timeline
Police Communications Dispatcher
St. Charles City Police Department
06.2024 - Current
Clerk Typist (Teleprocessing/CARE)
St. Louis Metropolitan Police Department
05.2022 - 05.2024
Police Dispatcher II
St. Louis Metropolitan Police Department
07.2010 - 05.2022
High School Diploma -
Vashon High School