Sherita Jackson
Oklahoma City,OK
Summary
Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
CSR
Alliant Insurance Services
Oklahoma City, OK
01.2022 - Current
- Provide customer service support to customers via by email.
- Endorse policies per insured request
- Followed up with customers to ensure their satisfaction.
- Issue evidences and insurance certificates
- Partake in monthly trainings
Shift Supervisor
Faneuil Inc.
Wichita, KS
11.2020 - 01.2022
- Medicare customer service
- Shift supervisor for 28 phone agents
- Reports
- Coaching
- Call monitoring
- Team meetings
- Responsible for hitting monthly quota.
Private Home Health Caregiver
Private Homehealth
Oklahoma City, OK
11.2019 - 11.2020
- Light housework
- Medication
- Escort to appointments
- Preparing meals.
Nurse Assistant (CNA) / Unit Clerk
Mercy Rehab Hospital
Oklahoma City, OK
04.2018 - 12.2019
- Patient care
- I/O's
- Vital signs
- Charting
- Answering call lights
- Answer multiple line phone
- Check patients In/Out system
- Medical Records.
Salon Assistant
Distinctive Dezigns
Oklahoma City, OK
05.2016 - 09.2019
- Set appointments for clients in timely matter
- Manage the calendar for important events
- Maintain clean environment
- Keep salon books, receipts, invoices
- Order all inventory for the salon
- Take customer calls in regards to the business.
Medical Assistant
Alliance Health Group
Oklahoma City, OK
02.2015 - 05.2016
- Schedule return appointments for 5 doctors including Quick Care
- Inbound calls to schedule new patient and returning patient appointments
- Sorting and scanning new patient paperwork
- Updating patient files with any address, phone number or medical changes when necessary
- Greet all patients, vendors, and visitors coming through the door
- Sort and disturb incoming mail to the 5 doctors
- Access and prepare medical record requests from hospitals and patients.
Logistics Coordinator
Love's Corporation
Oklahoma City, OK
12.2013 - 02.2015
- Keep constant contact when route changes or store run out of fuel
- Contact outside contractors to schedule pick up and deliveries when needed to fill empty route slots
- Utilizing Excel spreadsheets for Daily routine check of store gasoline levels and make low levels priority
- Take care of truck in need of tire changes, mechanical issues, etc
- Daily logs of all store usage
- Crude scheduling
- Handle crisis for low fuel stores by contacting to shut pumps down until delivery
- Handled customer calls with great customer service using data entry/10 key skills.
Education
Bachelor's degree - Business Administration
Southern New Hampshire University
03-2025
Skills
- Avaya (3 years)
- Excel (3 years)
- Microsoft office (5years)
- EPIC Software Proficiency
- Call Center Operations
- Computer Proficiency
- Typing Proficiency
- 10-Key
- Customer Service
- Typing 45 WPM
References
References available upon request.
Timeline
CSR
Alliant Insurance Services
01.2022 - Current
Shift Supervisor
Faneuil Inc.
11.2020 - 01.2022
Private Home Health Caregiver
Private Homehealth
11.2019 - 11.2020
Nurse Assistant (CNA) / Unit Clerk
Mercy Rehab Hospital
04.2018 - 12.2019
Salon Assistant
Distinctive Dezigns
05.2016 - 09.2019
Medical Assistant
Alliance Health Group
02.2015 - 05.2016
Logistics Coordinator
Love's Corporation
12.2013 - 02.2015
Bachelor's degree - Business Administration
Southern New Hampshire University
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