Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherita Melton

Detroit

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

LGC Hospitality Staffing
Detroit
01.2020 - 08.2025
  • Provided support in resolving customer complaints and ensuring satisfaction.
  • Updated client records and maintained accurate data in the system.
  • Trained new staff on customer service protocols and best practices.
  • Communicated effectively with clients to understand their specific requirements.
  • Answered customer inquiries and provided accurate information regarding products and services.

Scheduler

LGC Staffing
Detroit
01.2011 - 01.2020
  • Coordinated schedules for multiple departments to optimize resource allocation.
  • Maintained and updated scheduling software for accurate appointment tracking.
  • Analyzed workload data to identify scheduling inefficiencies and improvements.
  • Supported managers by preparing daily and weekly schedules for staff.
  • Scheduled and confirmed appointments.

Education

High School Diploma -

Denby high school
Detroit, MI
06-2003

Skills

  • Customer relationship management
  • Complaint resolution
  • Data entry
  • Software proficiency
  • Training and development
  • Resource allocation
  • Effective communication
  • Problem solving
  • Attention to detail
  • Escalation management
  • Scheduling
  • Professional telephone demeanor

Timeline

Customer Service Representative

LGC Hospitality Staffing
01.2020 - 08.2025

Scheduler

LGC Staffing
01.2011 - 01.2020

High School Diploma -

Denby high school

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