Sherita Shelby
Hendersonville ,TN
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A communicative individual with a strong understanding of the dynamics of survivors' lives to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. A knack for building relationships and helping students navigate the challenges of a survivor's life.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Resident Coordinator
AncoraTn
10.2023 - Current
- Enhanced resident satisfaction by addressing concerns and implementing solutions promptly.
- Developed community-building events to foster strong relationships among residents, resulting in increased retention rates.
- Collaborated with maintenance teams to promptly address resident issues, ensuring high levels of satisfaction.
- Organized safety drills and provided resources on emergency preparedness, prioritizing the well-being of all residents in the community.
- Supported the personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Provided crisis management and intervention during emergencies.
Assistant Manager
O'Reilly Auto Parts
10.2017 - 08.2023
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Care Coordinator/Customer Services
Larlin Home Care
05.2013 - 10.2022
- Help contribute to a positive living environment to enhance the client's quality of life, and also perform household chores.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records under HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Customer Service Rep/ Office Staff
Progressive Housing Inc
04.2017 - 12.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Created visually appealing presentations with clear messaging, aiding in effective communication of complex information.
Care Coordinator/customer Service
St. Colette's of Illinois
11.2010 - 06.2017
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Maintenance Worker/Customer Representative
Maintenance and Home-care Services
05.2008 - 08.2012
- Kept interior and exterior of buildings clean and free of debris
- Swept, mopped floors, cleaned windows, and mirrors
- Removed snow from sidewalks, driveways, and parking areas using snow blowers, snow plows, or snow shovels
- Notify manager of needs for major repairs or additions to building operating systems
Education
Bachelors - Organizational Management
The University of Arizona
Chandler, AZ06.2023
Associate's degree - Business Management
Rasmussen College-Illinois
Mokena, IL08.2022
High school diploma - Education
Fields Lab School
Chicago, IL10.2010
Diploma - Massage Therapy
Everest College
Merrionette Park, Il10.2008
Skills
- English
- Customer service (5 years)
- Microsoft Windows (3 years)
- Patient monitoring
- Leadership (3 years)
- Guest services (5 years)
- Supervising experience (3 years)
- Mentoring (5 years)
- Interviewing (2 years)
- Store Management Experience (2 years)
- Organizational Skills (9 years)
- Assistant manager experience (2 years)
- Organizational Skills
- Decision Making
- Monitoring and Evaluation
Certification
- CPR/First Aid
- Driver's Licenses
Timeline
Resident Coordinator
AncoraTn
10.2023 - Current
Assistant Manager
O'Reilly Auto Parts
10.2017 - 08.2023
Customer Service Rep/ Office Staff
Progressive Housing Inc
04.2017 - 12.2019
Care Coordinator/Customer Services
Larlin Home Care
05.2013 - 10.2022
Care Coordinator/customer Service
St. Colette's of Illinois
11.2010 - 06.2017
Maintenance Worker/Customer Representative
Maintenance and Home-care Services
05.2008 - 08.2012
Bachelors - Organizational Management
The University of Arizona
Associate's degree - Business Management
Rasmussen College-Illinois
High school diploma - Education
Fields Lab School
Diploma - Massage Therapy
Everest College
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