Sherita Smith
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Housing Locator
Access Living
09.2020 - Current
- To assist consumers in finding and moving into safe and habitable housing in neighborhoods that meet the desired amenities of the consumers.
- Locate housing, conduct pre-inspections of units for accessibility and consumer’s safety, and complete required documentation for funding requirements.
- Provide or arrange for transportation for consumers and accompany consumers during viewings of offered units and orient her/him to unit’s neighborhood.
- Submit an application for housing subsidies support the consumer in getting an executed lease.
- Work collaboratively with external multi- disciplinary teams of care coordinators, nursing facility staff, home modification staff, fiscal agencies and other organizations on behalf of Colbert class members.
- To properly complete and maintain clients files, including entering data into internal and external online databases in timely fashion.
- To act as spokesperson for Access Living. To complete other duties as assigned.
Bank Account Customer Service
Discover
03.2020 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
SMS Assist
12.2018 - 03.2020
- Receive and handle customer calls and email requests for services
- Manage the scheduling and completion of all services assigned by customers
- Escalate all disputes or un-satisfied service confirmations in a timely manner
- Remain on the queue and address all requests and customer questions
- Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Enter information into our database and ensure consistency and accuracy
- Assist in training team members and provides constructive feedback as necessary
- Ensure confidentiality and accuracy of internal and external data.
Customer Service Representative
Randstad
03.2016 - 12.2018
- Receive and handle customer calls and email requests for services
- Remain on the queue and address all requests and customer questions
- Maintains the highest level of customer service delivery by coaching, developing, training and mentoring team members on all customer interaction
- Enter data from multiple software systems into management system.
Case Manager
Victory Centre
04.2011 - 03.2016
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered
- Handling case assignments, draft service plans, review case progress and determine case closure
- Helping clients achieve wellness and autonomy
Caregiver
Help at Home
06.2009 - 03.2011
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible.
Education
Certification - Medical Assistant
BIR Training Center
Chicago, ILHigh School Diploma - Education
Carver Military Academy High School
Chicago, ILSkills
- Customer Service (10 years)
- Call Center (3 years)
- Customer Care
- Customer Support
- Typing (10 years)
- Data Entry (6 years)
- Cold Calling
- Leadership
- GPS Navigation
- Property Research
- First Aid Training
- Valid IL driver's license
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Relationship Building
Timeline
Housing Locator
Access Living
09.2020 - Current
Bank Account Customer Service
Discover
03.2020 - 09.2022
Customer Service Representative
SMS Assist
12.2018 - 03.2020
Customer Service Representative
Randstad
03.2016 - 12.2018
Case Manager
Victory Centre
04.2011 - 03.2016
Caregiver
Help at Home
06.2009 - 03.2011
Certification - Medical Assistant
BIR Training Center
High School Diploma - Education
Carver Military Academy High School
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