SHERITA THURMAN
Roswell,GA
Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in Operational Technology Network. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OT Security Architecture & Engineering Supervisor
UPS
Atlanta, GA
03.2021 - Current
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Provided reports provided by Qualys IP scans for Automated Tug Vehicles.
- Provided assistance with RFA's to make sure we had funding for AGV testing at our facility.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Provided vendor updates to District managers to keep them inform with ongoing and upcoming projects.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Submitted Firewall rules to check for vulnerabilities before testing on Operational Technology Network.
- Checked and resolved Crowd Strike vulnerability alerts in Crowd Strike.
- Made sure that we stayed within budget and had at least 10% left over.
- PLC experience with Ethernet/IP and other industrial networks from site facility level.
- PLC experience with manufacturing information software from Rockwell Automation, Siemens, Schneider and Allen-Bradley from site facility level.
- PLC status verification from site facility level
- Made sure that HMI showed connection of PLC as well as sorter diagrams.
- Verified that HMI displayed correct amount of chutes for sorters as well as correct labels.
- Verified camera connection as well as assisted with camera Monitor configurations.
- Effectively communicate project status, drive and elevate decision making and help requests
- Qualys scans were ran on PLC's to determine which PLC vendor provided most vulnerabilities and provided report of that data.
- PLC experience with verifying with vendor that PLC program had correct configurations for UPS standards.
Test Automation Engineer
UPS
Atlanta, GA
03.2018 - 03.2021
- Lead integrator on International project in Ontario, Canada.
- Worked with vendors on PLC programming code.
- Verified that correct IPs were listed on PLC IP and PLC photo eyes.
- Worked on sites with vendors, consultants, electrical and mechanical contractors, and local cross-functional staff to successfully meet project objectives with regards to system functionality, system performance, and system reliability
- Worked with vendors such as SIEMENS, MHS, SICK, TSG and FHIVES
- Monitored and tested application performance to identify potential issues, develop solutions, and collaborate with developers on solution implementation
- Installed, configured, tested, and maintained operating systems, application software, setup some network equipment and system management tools
- Documented and kept management teams informed of all support related issues as well as module status during projects
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved application problems, improved operations, and provided exceptional client support
- Wrote, revised and maintained documentation outlining standard test procedures and automation standards for reference throughout testing department.
- Implemented test automation procedures for both regression and progression scenarios, powering future implementation of repeatable diagnostics.
- Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
- Monitored testing materials security and enforcement.
- Studied technical specifications and installation schematics and established interfaces and integrations.
- Maintained strong and honest relationships with external and internal customers and vendors.
- Spearheaded test automation script integration, shortening diagnostic period timeframes 85% and producing great results
IT Liaison
Verizon Wireless
Alpharetta, GA
03.2017 - 03.2018
- Responsibilities include supporting technologies used by BGCO employees- this included and not limited to all systems, advertised software and approved hardware
- Worked with all business partners to understand technology and operations
- Responsible for quick and thorough resolution of trouble tickets, addressing software/hardware/voice and network connectivity issues
- Responsible for ITL Jabber Chat requests, reviewing conditions and processes for outages/crisis and communicating updates and resolution
- Participated in projects due to growing demand of technology Some projects included technology refreshes of Hardware, Software, Switches, and Routers Tablets
- Maintained, analyzed, troubleshooted, and repaired computer systems, hardware and computer peripherals
- Trained employees, identified and repaired product failures, ordered and replaced parts as needed
- Oversaw implementation of application developments
- Created reports that determined which tickets were avoidable and how long crisis tickets lasted along with resolutions
- Escalated unresolved issues to appropriate level
- Created and maintained databases, network accounts and programs for specific department needs
- Oversaw daily performance of computer systems
- Evaluated and conducted technical and functional research and analysis
- Referred major hardware and software problems and defective products to vendors or technicians for service
- Trained users in proper use of hardware or software
- Collected data around every transaction and turned it into tools that helped users
- Applied performance tuning techniques
- Participated in special projects, external audits, evaluations and process improvements
- Prepared detailed technical design specifications for programs
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
- Increased efficiency through task automation by 50%
GCO Tech Support
Verizon Wireless
Huntsville, AL
02.2009 - 11.2016
- Provide excellent support for voice, data, hardware, and software to Government employees and contractors
- Made sure that Verizon software known as VZ Access Manager is compatible with Verizon products as well as third-party devices
- Provided step by step instructions on how to install software and how to fix any errors that may occur while trying to connect to devices
- Insured that customer's issue was resolved correctly first time, and assisted in testing data connections of devices, and embedded modems
- Assisted as Teacher assistant to new hire classes and also was acting supervisor while supervisors were out of town for business
- Assisted as floor support to aid in assistance of department coordinators and new hires
- Recommended to take on special projects to help better department and team morale.
- Diagnosed problems using testing equipment, technical knowledge and hand instruments.
- Maintained testing resources, manuals and tools to provide informational knowledge insight.
- Researched ways to help minimize submitting unnecessary trouble tickets by 35%
Education
Security + Certification; Completed and Certified -
ITCAP- Prima Community College
Tucson, AZ2012
Network + Certification course; Completed -
ITCAP- Prima Community College
Tucson, AZ 5.2011
Certification Courses -
ITCAP- Prima Community College
Tucson, AZ 2011
A+ Certification course; Completed -
Virginia College
Huntsville, AL09.2009
Bachelor of Science - Electrical Engineering
Alabama A & M University
Normal, AL2006
Skills
- Test Automation
- Technology integration
- Automated Test Development
- Test implementation
- Excellent Work Ethic
- Problem-Solving Skills
- Strong Attention To Detail
- Reporting And Metrics
- Manual And Automated Testing
- Test and Evaluation (T&E)
- Team-Oriented
- Test Implementation
- Vulnerability Assessments
- Troubleshooting
- Remediation Activities
Accomplishments
- I was the Lead Integrator and collaborated with multiple vendors on the Plainfield, IN; Columbus, OH; Ontario, Canada and Cranbury, NJ sites.
- Resolved Sorter issues through testing and research.
- Documented and resolved application or mechanical issues which led to a successful performing Module that is able to sort packages correctly and accurately.
Certification
Security + Completed and Certified 12/29/2011
CAPM (Certified Associate in Project Management) Completed 6/8/17
Timeline
OT Security Architecture & Engineering Supervisor
UPS
03.2021 - Current
Test Automation Engineer
UPS
03.2018 - 03.2021
IT Liaison
Verizon Wireless
03.2017 - 03.2018
GCO Tech Support
Verizon Wireless
02.2009 - 11.2016
Security + Certification; Completed and Certified -
ITCAP- Prima Community College
Network + Certification course; Completed -
ITCAP- Prima Community College
Certification Courses -
ITCAP- Prima Community College
A+ Certification course; Completed -
Virginia College
Bachelor of Science - Electrical Engineering
Alabama A & M University
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