Hi, I’m
Sherita Quick
Customer Service Representative
Bennettsville,SC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
years of professional experience
1
Certification
Work History
Conduent Call Center
Customer Service Representative
10.2022 - 12.2024
Job overview
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
- Provided accurate information about products and services to customers
- Developed strong customer relationships to encourage repeat business
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Low Country Urgent Care
Medical Assistant
01.2022 - 06.2022
Job overview
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Assisted back office patient processes to reduce office wait times
- Documented notes during patient visits
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Measured vital signs and took medical histories to prepare patients for examination
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
- Collected, labeled and stored laboratory specimens properly prior to testing
- Collected samples from patients for laboratory testing purposes
- Changed dressings on wounds to prevent infection and check for healing
- Prepared treatment rooms for patient examinations
- Scheduled appointments for patients via phone and in person
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
- Administered medications under physician's supervision
- Contacted medical facilities to schedule patients for admission
T & G Travel Solutions
Transportation Specialist
01.2019 - 12.2020
Job overview
- Completed day-to-day duties accurately and efficiently
- Lifted and transported patients from original location to ambulance
- Provided patient assistance with wheelchair transfers, gurney lifts, stair climbing
- Transferred patients using gurneys, stretchers, backboard and other equipment
- Prepared documentation related to patient transports including manifests, driver logs, incident reports
- Replaced supplies and disposable items to maintain inventory after each run
- Assisted drivers in navigating routes from pick-up locations to destinations using GPS technology
Stanley Black & Decker
Knives Assembler
03.2017 - 03.2018
Job overview
- Recorded and reported product damages and malfunctions for supervisor review
- Sorted, graded, weighed, and inspected products, verifying and adjusting product weight or measurement to meet specifications
- Assist in training new employees on proper safety procedures while operating machinery
- Operated and maintained equipment in a clean and safe condition
- Assembled complex components after careful review of project specifications and directions
- Read and interpreted schematics and drawings for accurate results
- Assemble components according to specifications using hand tools, power tools, and other equipment
- Assembled and completed products according to production schedules
- Assembled parts and subassemblies following blueprints and assembly instructions
Education
Purdue UniversityWest Lafayette, IN
Associate of Science from Medical Assistant
12.2021
Skills
- Scheduling
- Complaint resolution
- Account updating
- Task prioritization
- Strong teamwork
- Customer satisfaction measurement
- Inbound and outbound calling
- Dispute resolution
- Client relations
- Medical terminology
- Call center operations
- Call center procedures
- Problem resolution
- Clerical support
- Follow-up skills
- Customer service
- Problem-solving
- Payment processing
- Administrative support
- Customer relations
- Microsoft outlook
- Active listening
- Data entry
- Call center experience
- Microsoft Excel
- Computer proficiency
- De-escalation techniques
- Filing
- Customer education
- Product and service solutions
- Sales expertise
- Multi-line phone talent
- Account management
- Spreadsheets
- Stock management
- Quality assurance controls
- Product education
- Route management
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Medical Assistant (CMA)
Languages
English
Full Professional
Timeline
Customer Service Representative
Conduent Call Center
10.2022 - 12.2024
Medical Assistant
Low Country Urgent Care
01.2022 - 06.2022
Transportation Specialist
T & G Travel Solutions
01.2019 - 12.2020
Knives Assembler
Stanley Black & Decker
03.2017 - 03.2018
Purdue University
Associate of Science from Medical Assistant
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