Sheritha Cornell

• Working 12hr shifts handling over 80 to 120 calls daily at a very high volume, call center, while able to managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Conducted training sessions for new hires, ensuring consistent level of service across team.

• Maintained a clean and organized workstation, ensuring optimal productivity and safety, so that product is not contaminated.
• Contributed to overall team success by attending every meeting daily to ensure production targets are constantly met on each and every shift worked.
• Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
• Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
• Operated various tools and equipment proficiently for faster product assembly without compromising quality.
• Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.

Once I found out my mom needed 24hr care, I made sure it was the best care possible, so after visiting a few Care facilities, I made the decision to become my mom’s 24hr home health care aide. I knew no one would care for my mother the way I would, so I performed all her daily personal care needs & requirements plus all housekeeping chores, grooming, daily errands plus cooked tasty, daily meals while providing a warm, safe & secure home environment for my mother til she was called home on 03/24/2018.

• Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers, while making sure our product is packed with satisfaction.
• Pack orders with all products that order worksheet details.
• Make sure all products be it detergent, soap, shampoo, fabric softener, etc.,meets requirements to be shipped out and sold.

I’m a worker always going over and beyond my call of duty assisting other coworkers whenever needed being willing to jump right in without being asked.

• This was a part time 3rd shift Supervisor position, and my duties as warehouse operations supervisor was managing 32 employees during my shift that included assembly line workers, material packaging workers as well as shipping and receiving employees. While making sure orders were filled in a timely fashion and manner plus making sure there was always a great safe workplace for every employee under my leadership or not.

I wrote weekly performance worksheet on every employee under my leader ship.

My duty also was to write yearly performance worksheets on every employee under my leader ship.

Complete inventory worksheets were completed weekly as well as monthly inventory product drag sheets also.

Complete data on all shipping and receiving product inventories as well.

• Supervised shipping and handling of all product coming off of the assembly line.
• Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
• Oversaw daily operations and shipping and handling processes.
• Maintained high levels of accuracy in daily operations.
• Operated warehouse material handling equipment correctly to move loads.

• Promoted a positive call center work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality processing refunds due to payphone issues
• Coached employees through day-to-day work and complex problems while working for the call center.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally regarding customers that was requesting something other than a refund by mail.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.

• Working in the call center processing refunds to customers that lost money trying to make call(s) at pay phones, while giving customers positive feedback.
• Delivered exceptional customer service daily while always maintaining a positive attitude, active listening skills, and empathetic responses to customer complaints on pay phone issues.
• Enhanced customer satisfaction by addressing and resolving complex pay phone refund issues promptly, by check through the mail.
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