Summary
Overview
Work History
Skills
Timeline
Generic

Sheritha Robinson

Killeen,Texas

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 17 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software. Experienced Medical Administrative Assistant excelling for Number years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Medical/Administrative Assistant

Baylor Scott & White Medical Center
04.2006 - Current
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.

PBX Telephone Operator

Ochsner Medical Center
05.1999 - 09.2005
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Maintained accurate records of calls placed and received.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Provided helpful, informative technical support to customers on product usage and installation.
  • Identified service improvement opportunities through call volume and performance reports.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Processed customer payments for timely, accurate order fulfillment.
  • Kept records of calls placed and charges incurred.
  • Received incoming calls and paged individuals and departments over PA system.

Skills

  • Patient Eligibility Requirements
  • Document Management
  • Preparing Treatment Rooms
  • Computer Proficiency
  • Meeting Minutes
  • Multi-Line Phone Systems
  • Teamwork and Collaboration
  • Prescription Refills
  • Practitioner Support
  • Payment Plan Options
  • Workflow Coordination
  • Organization and Time Management
  • Patient Health Information Access
  • Office Coordination
  • Patient Profiles
  • Insurance Authorizations
  • Insurance Claims Handling
  • Message and Report Transcription
  • Correspondence Management
  • Scheduling Tests and Procedures
  • Call Transfers
  • Referral Coordination
  • Certified Medical Administrative Specialist
  • Outpatient Procedures
  • Patient Demographics
  • Interdepartmental Collaboration
  • Office Supplies and Inventory
  • Medical Records Verification
  • Patient Scheduling
  • Patient Referral
  • Inventory Stocking
  • Reminder Calls
  • Staff Leadership
  • Mail Distribution
  • Payment Scheduling and Collection
  • Calendar and Appointment Management
  • Pharmacy Correspondence
  • Scheduling Expertise

Timeline

Medical/Administrative Assistant

Baylor Scott & White Medical Center
04.2006 - Current

PBX Telephone Operator

Ochsner Medical Center
05.1999 - 09.2005
Sheritha Robinson