Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheritsa Oleana

Kaya Tomtom 24

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive reults. Passionate about continuous learning and professional development.

Overview

12
12
years of professional experience
2014
2014
years of post-secondary education

Work History

Customer Service Administrator

Nagico Insurances
Bonaire
06.2022 - Current
  • Managing customer inquiries through phone and email channels.
  • Processing insurance applications and maintaining accurate records.
  • Coordinating claim submissions with internal departments and clients.
  • Resolving customer complaints by providing timely solutions.
  • Maintaining compliance with regulatory requirements in all customer transactions.
  • Answering customer inquiries and resolving customer issues in a timely manner.
  • Assisting with product returns, exchanges, refunds, order cancellations, and other related tasks.
  • Maintaining detailed records of customer interactions, complaints, comments, and inquiries in the database.
  • Assisting with training new staff members on proper customer service techniques.
  • Guiding employees in handling difficult or complex problems.
  • Providing leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Branch Office Administrator

Nagico Insurances
SABA
09.2013 - 06.2022
  • Managed daily office operations and ensured smooth workflow for all staff.
  • Coordinated communication between clients and insurance agents for effective service delivery.
  • Oversaw appointment scheduling and maintained organized client records for efficient access.
  • Assisted with training new employees on company policies and procedures relevant to their roles.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Assisted in preparing insurance documents and processing claims for timely resolution.
  • Developed office procedures to enhance administrative efficiency and support team goals.
  • Created, maintained and updated filing systems for records management in accordance with company standards.

Education

Associate of Arts - International Business

Hogeschool InHolland
Diemen Zuid, AMS
09.2011 - 06.2013

Highschool Diploma - Saba Comprehensive School
Saba

Skills

  • Customer relationship management
  • Complaint resolution
  • Insurance processing
  • Detail orientation
  • Customer service excellence
  • Adaptability and flexibility

Timeline

Customer Service Administrator

Nagico Insurances
06.2022 - Current

Branch Office Administrator

Nagico Insurances
09.2013 - 06.2022

Associate of Arts - International Business

Hogeschool InHolland
09.2011 - 06.2013

Highschool Diploma - Saba Comprehensive School

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