Sheriyl Elcheickhali
IS&T Manager
Flemington,NJ
Summary
Dedicated, hardworking IT professional with 20+ years experience in an Accounts Receivables company with talent for learning and adapting to change to make way for new technology. Maintained and upheld an excellent reputation for timely service to all our clients.
Overview
23
23
years of professional experience
Work History
IS&T Manager
Certified Credit Collection
Branchburg, NJ
02.1999 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Computer Networking
RVCC
Raritan, NJHigh School Diploma -
Republic Central Colleges
Angeles City, PhilippinesSkills
Verbal and written communication
Improvement initiatives
Policies and procedures
Troubleshooting abilities
Reporting skills
System updates
Data analysis
Technical assistance
Technical Analysis
Multitasking Abilities
Analytical and Critical Thinking
Problem-Solving
Attention to Detail
Self-Motivated
Flexible and Adaptable
Critical Thinking
Data Entry
Teamwork and Collaboration
Account Reconciliation
Product development
Technical Support
Accomplishments
- During my first year as an Information Systems Analysts, I migrated a Windows NT server to Windows SBS, configured a WatchGuard firewall box which improved the overall network security.
- Improved overall staff productivity by recommending hardware upgrades
- Configured numerous remote access connections to our servicing clients including several BOVPN or use of third party application required by our client for our Data Support Dept which improved the overall operations of the department
- Developed custom client reporting processes within existing platforms to significantly improve workflow efficiency and cut processing time
- Saved the company $ by developing a handful of client data import process that are considered Custom Built format by our platform product developer
- Further recommendations towards network improvements such as data switch upgrade, ISP upgrade, firewall upgrade, adding MFA, all this made possible to transition and support all staff to work fully remote during the pandemic
Timeline
IS&T Manager
Certified Credit Collection
02.1999 - Current
Computer Networking
RVCC
High School Diploma -
Republic Central Colleges