Sheriza Serravento
Glens Falls,NY
Summary
Results-driven management professional with a proven track record of successfully leading programs and initiatives. Recognized for fostering collaboration and consistently achieving impactful outcomes. Known for reliability and adaptability, with strong skills in strategic planning and team leadership.
Overview
27
27
years of professional experience
Work History
Saratoga Program Director
Backstretch Employee Service Team (BEST)
07.2014 - Current
- Provide seamless bilingual (English/Spanish) assistance to clients as the first point of contact, facilitating their needs and efficiently scheduling appointments and filling out documents.
- Manage various administrative tasks including email correspondence, document printing, record maintenance, and office supplies management.
- Ensure communication between Saratoga and Belmont locations to foster collaboration among team members and support operational efficiency.
- Supervise staff, including the Volunteer Coordinator, Office Assistant, and drivers, providing guidance, training, and performance evaluations.
- Serve as the primary IT liaison, collaborating with external IT firms to troubleshoot office equipment and support staff's technology needs.
- Maintain and update website & marketing materials to promote events & engage the community.
- Oversee 3rd Race Call and BEST Turned Out program as part of coordinated fundraising initiatives.
- Plan and execute community events including John Hendrickson's Backstretch Appreciation Events and the Saratoga Gives Back Dinner, securing volunteers alongside in-kind donations.
- Develop and manage long-lasting relationships with donors, keeping them informed about events, expressing heartfelt gratitude to enhance involvement and augmenting donations.
- Negotiate contracts with vendors for services rendered or products purchased.
- Establish standards of excellence for customer service delivery throughout the organization.
- Manage end-to-end recruitment procedures encompassing candidate interviews, strategic hiring choices, and seamless integration of new team members.
- Engaged in networking events to boost organizational interests.
- Recruit and train staff and volunteers to upgrade collective team skills.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Develop and implement marketing strategies to promote program awareness and participation.
- Develop and manage program budget, optimizing resource allocation to meet strategic objectives.
Restaurant Manager
Dango’s Inc
07.1999 - 07.2014
- Experienced Restaurant Manager with 15 years at Dango's Inc., overseeing all aspects of restaurant operations.
- Skilled in staff management, inventory control, and customer service.
- Led initiatives to improve efficiency, boost revenue, and ensure high food quality standards, consistently achieving excellent customer satisfaction and financial performance.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Performance Dancer
Ringling Bros. and Barnum and Bailey
02.1998 - 02.1999
- Demonstrated versatility in performance styles, adapting to diverse roles for a range of productions.
- Enhanced audience experience by delivering captivating and high-energy performances in various dance styles.
- Performed in both solo and ensemble pieces, showcasing adaptability and teamwork skills on stage.
- Developed strong relationships with other performers, fostering a supportive environment that enhanced group dynamics on stage.
- Maintained a professional attitude and work ethic during long rehearsals and performances.
Education
Real Estate License
Manfred Real Estate
01-2003
High School Diploma - General Studies
Monsignor Scanlan High School
06-1993
Skills
- Bilingual (English/Spanish)
- Proficient in Microsoft Office Word
- Fundraising and event coordination experience
- Basic IT troubleshooting and support
- Relationship building
- Staff development
- Personnel supervision
- Customer service experience
- Budgeting and financial management
- Marketing and promotion
- Multitasking
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Saratoga Program Director
Backstretch Employee Service Team (BEST)
07.2014 - Current
Restaurant Manager
Dango’s Inc
07.1999 - 07.2014
Performance Dancer
Ringling Bros. and Barnum and Bailey
02.1998 - 02.1999
Real Estate License
Manfred Real Estate
High School Diploma - General Studies
Monsignor Scanlan High School
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