Sherkerri Harrison
Hiram,GA
Summary
Initiative-taking and innovative professional with extensive medical experience and strong communication skills to ensure accurate care and provide a calming presence. Skilled in influencing positive work habits and fostering productive environments to achieve company goals. Delivers high-quality work, both as a team member and individually, and readily offers assistance to others. Thrives on challenges and embraces opportunities for personal growth and learning. Known for fast learning and adapting quickly to new situations. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Benefits Coordinator
Marietta Eye Clinic
03.2023 - Current
- I conduct outreach and engagement, development of the care plan, and assist in the coordination of health and social services
- I reach out to the insurance companies to get benefits
- I also process authorizations and inform patients of them out of pocket of amount
- Coordinate communication between patients, family members, pool staff, administrative staff, or regulatory agencies
- Interview patients or their representatives to identify problems relating to care
- Refer patients to appropriate health care services or resources
- Maintain knowledge of community services and resources available to patients
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
Front Desk Associate/Back Office Associate
The Breast Center, PC
05.2019 - 06.2022
- I have worked on two different EMR systems Azalea Software and Epic Software
- I check patients in and out
- I operate the phones and schedule in office procedures, new appointments, cancel, reschedule and follow up
- I have experience in doing verification for appointments, procedures and surgeries
- I also record and direct specific messages to certain providers
- Keep on HIPAA and follow compliance when it comes to patients’ information and completing medical records request
- I collect payments for services of the providers
- I have processed payments for collections for old services from patients
- I inform the office manager of complaints
- I complete verification of benefits and insurance
- Direct patients to rooms for the providers.
Retail Associate
Dollar Tree
06.2017 - 04.2020
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Medical Receptionist
Douglas Dermatology
04.2017 - 05.2019
- I have worked on two different EMR systems Preclinical Software and Next Gen Software
- I check patients in and out
- I operate the phones and schedule in office procedures, new appointments, cancel, reschedule and follow up
- I have experience in doing verification for appointments and in office procedures
- I also record and direct specific messages to certain providers
- Keep on HIPAA and follow compliance when it comes to patients’ information
- I collect payments for services of the providers
- I inform the office manager of complaints
- I complete verification of benefits and insurance
- Direct patients to rooms for the providers.
Customer Service Representative
Alorica
09.2016 - 04.2017
- I take calls and solve customers problems over the phone and make payments on bills and set up payment arrangements
- Give exceptional customer service.
Cashier/Customer Service
Ross Dress for Less
02.2016 - 09.2016
- I work in the customer service area
- I do returns, regular transactions, and I also work on the sales floor at times
- I also have worked in the fitting room at times.
Customer Service
Kohl's
04.2013 - 10.2015
- I operate registers and handle money
- I also deal with the return and refunds for customers
- I also take care of transactions for customers and sign the up for credit cards if they would like to apply for one
- I handle damage merchandise as well
- I also deal with the money for every register in the store and I handle shipment orders for customers as well
- I also handle folds and credit card payments for customers as well
- I also take care of certain price changes and markdowns.
Nurse Aide
Rockmart Nursing and Rehabilitation Center
08.2015 - 09.2015
- This was the place where I did my CNA training hands on.
Cashier
Zaxbys
05.2011 - 04.2013
- I learned many things on how to solve problems on my own and how to work as a team I also learned how to handle customer complaints the right way.
Sandwich Artist
Subway
06.2010 - 05.2011
- It was a great first job and it taught me how to work with different age groups and types of people
- I learned how to work with all types of food
- It taught me great work skills like how to do my own work and how to teach others
- I also learned to how to work better with money.
Education
Associate in Healthcare Management - Healthcare Administration
Chattahoochee Technical College
Acworth, GA12.2016
CNA License in Certified Nursing Assistant -
HealthTech Training Institute
Austell, GA09.2015
High School Diploma -
Hiram High School
Hiram, GA05.2010
Skills
- Medical billing
- Customer support
- Customer service
- Medical collections
- Communication skills
- Front desk
- Computer skills
- EMR systems
- Medical Receptionist
- Insurance Verification
- Epic
- Medical Office Experience
- Windows
- Medical terminology
- Google Docs
- Typing
- Documentation reviewing
- Clerical experience
- Researching
- Copywriting
- ICD-10
- Financial management
- Computer networking
- Leadership
- OSHA
- CPT Coding
- Medical Coding
- Anatomy Knowledge
- Patient Care
- HIPAA
- Hospital Experience
- ICD Coding
- Phone Etiquette
- Physiology Knowledge
- Laboratory Experience
- Medical Records
- Medical Scheduling
- Accounting
- Relationship Building
- Verbal and written communication
- Written and oral communication
- New employee enrollment
- Benefits Explanation
- Proficient in Software
- FMLA comprehension
- ADP Workforce Now
- Documentation And Reporting
- Data Analysis
- Multitasking
- Reliability
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
Certification
- CAN-Certification, 10/01/17
- CPR, 08/01/16
Timeline
Benefits Coordinator
Marietta Eye Clinic
03.2023 - Current
Front Desk Associate/Back Office Associate
The Breast Center, PC
05.2019 - 06.2022
Retail Associate
Dollar Tree
06.2017 - 04.2020
Medical Receptionist
Douglas Dermatology
04.2017 - 05.2019
Customer Service Representative
Alorica
09.2016 - 04.2017
Cashier/Customer Service
Ross Dress for Less
02.2016 - 09.2016
Nurse Aide
Rockmart Nursing and Rehabilitation Center
08.2015 - 09.2015
Customer Service
Kohl's
04.2013 - 10.2015
Cashier
Zaxbys
05.2011 - 04.2013
Sandwich Artist
Subway
06.2010 - 05.2011
Associate in Healthcare Management - Healthcare Administration
Chattahoochee Technical College
CNA License in Certified Nursing Assistant -
HealthTech Training Institute
High School Diploma -
Hiram High School
Similar Profiles
NATALIE SLEPSKYNATALIE SLEPSKY
Circulating Nurse, Operating Room at Marietta Eye Clinic Surgery CenterCirculating Nurse, Operating Room at Marietta Eye Clinic Surgery Center
Carley AllenCarley Allen
Registered Nurse- Preop, PACU, and OR at Marietta Eye Clinic- Covenant HealthRegistered Nurse- Preop, PACU, and OR at Marietta Eye Clinic- Covenant Health
Elaebi LeeElaebi Lee
Ophthalmic Diagnostic Technician at Marietta Eye ClinicOphthalmic Diagnostic Technician at Marietta Eye Clinic