SHERLAND O'CONNOR
Brooklyn
Summary
I have 3 + years in food service administration experience. Superior leadership and
- communication skills. Compelling attention to detail and ability to multitask under
- pressure. Flexible availability including early mornings, evenings, weekends, and
- holidays. I also obtain a JFK badge Prior to my airport experience. I am a motivated,
- hardworking, and efficient problem solver with strong analytical, interpersonal, and
- leadership skills. With experience in food and beverage supervision, particularly in fine
- dining and high-traffic environments, I excel in providing excellent guest experiences,
- training staff, and ensuring operational efficiency. I am seeking a position that offers a
- flexible working schedule, where I can utilize my skills in problem-solving, leadership,
- and customer service to contribute to the growth and success of your organization.
Dynamic food service operations leader with extensive experience at Sodexo JFK Airport, excelling in team leadership and customer service. Proven track record in enhancing guest experiences and maintaining high standards of cleanliness and safety. Skilled in conflict resolution and staff development, effectively managing a diverse team in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Food Service Operations
Sodexo JFK Airport
Queens
03.2020 - Current
- Supervise 152 front-of-house and back of the house employees, ensuring adherence to company policies and maintaining a safe, fair working environment.
- Oversee operations of three lounges, including four bars and buffet stations, assisting management in day-to-day activities and ensuring high productivity.
- Coordinate schedules to ensure adequate shift coverage and assign responsibilities to floor attendants.
- Ensure lounge spaces meet established service standards for cleanliness, customer service, food, and beverage.
- Maintain sanitary standards, manage inventory, and monitor equipment like(e.g., ice levels, kegs, and CO2 containers).
- Monitor brand-new premium lounge servicing world-class travelers from multiple airlines, with an average of 3,000 travelers daily.
- Manage front-of-house and back-of-house employees in a unionized environment while ensuring premium service and guest experiences.
Floor Attendant
HMS Host at John F. Kennedy International Airport
01.2018 - 02.2020
- Responsible for maintaining cleanliness and providing customer service across the facility.
- Assisted floor attendants and managers to ensure smooth operations and positive guest experiences.
- Resolved customer complaints promptly and ensured customer satisfaction.
- Promoted a safe, clean, and welcoming environment for guests and staff.
Counter Guard
Wollman Rink
11.2016 - 12.2017
- Assisted customers with skate rentals and provided excellent customer service.
- Helped customers select the correct skate size and provided socks and locker services.
- Addressed and resolved customer complaints/concerns with urgency.
- Maintained the appearance and operation of skate-sharpening equipment and ensured a safe environment.
Education
Degree in Applied Science - Computer and Information Systems
01-2020
Skills
- Team Leadership and Staff Supervision
- Customer Service and Guest Relations
- Training and Staff Development
- Facility and Operations Management
- Conflict Resolution and Problem-Solving
- Event Catering and Coordination
- Time Management and Scheduling
- Health and Safety Compliance
Volunteer Experience
Luke's Odd Jobs, Volunteer, 2015-06, 2015-08, Assisted with construction work, including sheetrock removal, plumbing, and painting walls., Supported maintenance staff in the repair and renovation of facilities., Ensured timely completion of work while adhering to quality standards and local regulations., Managed inventory and maintained adequate levels of materials and equipment for maintenance activities.
Timeline
Food Service Operations - Sodexo JFK Airport
03.2020 - Current
Floor Attendant - HMS Host at John F. Kennedy International Airport
01.2018 - 02.2020
Counter Guard - Wollman Rink
11.2016 - 12.2017
Medgar Evers College, The City University of New York - Degree in Applied Science, Computer and Information Systems
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