Summary
Overview
Work History
Education
Timeline
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SHERLANDE KERSAINT

NORTH MIAMI,Florida

Summary

Licensed Practical Nurse with a strong passion for providing high-quality patient care. Looking for an opportunity to leverage my education and clinical training to deliver compassionate and effective nursing care.

Overview

7
7
years of professional experience

Work History

Licensed Practical Nurse

Fountain Manor Nursing & Rehab
01.2024 - Current
  • Monitor patient’s condition and provide the best possible care for their needs


  • Observe and interpret patient’s symptoms and communicate them to physicians supervisors


  • Collaborate with physicians and nurses to devise individualized care plans for patients


  • Perform routine procedures (blood pressure measurements, administering injections etc.) and document in patients’ charts


  • Adjust and administer patient’s medication and provide treatments according to physician’s orders


  • Inspect the facilities and act to maintain excellent hygiene and safety


  • Provide instant medical care in emergencies


  • Foster a supportive and compassionate environment to care for patients and their families


  • Review patient history to verify conditions and current medications.


  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.


  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.


  • Comforted and counseled patients and families throughout care process.

Docket Technician

Department of Justice- US Attorney's Office
11.2022 - 02.2024
  • Perform role of docket technician and legal report technician for the computerized case tracking/record keeping system within the United States Attorney's Office
  • Independently review resource documents and to determine appropriate codes for case management data entry and, if necessary, research missing or questionable information by consulting with the Assistant U.S Attorney assigned to the case
  • Correctly enter data into the proper case management database in a timely manner
  • Ensure that changes or updates are implemented within the established time frames for routine data input and upon receipt of procedural or coding changes and/or updates
  • Extract and input Electronic Case Filing (ECF) case information and events into a computerized database system
  • Prepares and modifies reports and correspondence using adobe or word processing software
  • Manage requests for additional information as needed
  • Respond to all email correspondence in a timely fashion
  • Manages Validation of verification of case files and case data system
  • Process closed case files ensuring all needed documents are file jacket, also ensuring the documents and or forms are signed where they are needed for proper closure of cases

Docket Technician

BlackFish Federal
03.2021 - 11.2022
  • Perform role of docket technician and legal report technician for the computerized case tracking/record keeping system within the United States Attorney's Office
  • Independently review resource documents and or/ les to determine appropriate codes for case management data entry and, if necessary, research missing or questionable information by consulting with the Assistant U.S Attorney assigned to the case
  • Correctly enter data into the proper case management database in a timely manner
  • Ensure that changes or updates are implemented within the established time frames for routine data input and upon receipt of procedural or coding changes and/or updates
  • Extract and input Electronic Case Filing (ECF) case information and events into a computerized database system
  • Prepares and modifies reports and correspondence using adobe or word processing software
  • Manage requests for additional information as needed
  • Respond to all email correspondence in a timely fashion.

Pharmacy Technician Representative

Walgreens
10.2019 - 02.2021
  • Use Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system
  • Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing
  • Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
  • Resolves all data entry related exceptions
  • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
  • Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects
  • Provides assistance to Pharmacists, both those in the facility and those at other locations
  • Identifies and communicates issues to senior level staff as appropriate.

Receptionist

Juvia
11.2017 - 10.2019
  • Taking guest reservations accurately and professionally over the phone or through email with the Open Table software
  • Answer all Phone calls with Proper Telephone Etiquette
  • Check in individuals with interviews upon their arrival when covering for front desk
  • Screened and verified employees and Vendors for identification Credentials and purpose of visit
  • Advised employees of Human Resources Policies and Procedures when needed
  • Relaying client emails/calls to office team
  • Process Refunds
  • Record Refunds using Microsoft Excel
  • Issue paychecks to employees.

Front Desk Attendant

Castle Group
09.2016 - 11.2017
  • Answer telephones promptly and assist residents with questions and concerns
  • Input work orders as required
  • Resolve resident complaints in a timely fashion
  • Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification
  • Monitors and controls Electronic Security Control Systems if applicable
  • Logging in all packages and tracks them through to pick-up by recipient
  • Follows-up on all complaints/issues notifying Community Association Manager as necessary
  • Ensures all safety precautions and procedures are followed while performing duties
  • May assist with resident notifications or special events.

Education

Licensed Practical Nurse Diploma -

FLORIDA ACADEMY OF NURSING
Miramar, FL

Associate of Arts -

BROWARD COLLEGE
Pembroke Pines, FL

Timeline

Licensed Practical Nurse

Fountain Manor Nursing & Rehab
01.2024 - Current

Docket Technician

Department of Justice- US Attorney's Office
11.2022 - 02.2024

Docket Technician

BlackFish Federal
03.2021 - 11.2022

Pharmacy Technician Representative

Walgreens
10.2019 - 02.2021

Receptionist

Juvia
11.2017 - 10.2019

Front Desk Attendant

Castle Group
09.2016 - 11.2017

Licensed Practical Nurse Diploma -

FLORIDA ACADEMY OF NURSING

Associate of Arts -

BROWARD COLLEGE

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