Sherleen Saini
Iselin
Summary
Friendly and organized with excellent interpersonal skills and a positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing a welcoming environment and ensuring smooth daily operations. Recognized for enhancing customer/patient experiences and fostering teamwork, demonstrating strong organizational skills and proficiency in Excel to streamline operations.
Offering strong communication and organizational abilities, eager to learn and develop professionally. Bring the ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Health and Fitness Professionals
08.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Obtained payments from patients and scanned identification and insurance cards.
Brand Representative
Hollister.Co
08.2022 - 01.2024
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Completed floorsets, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
Education
Associate of Applied Business - Finance
Middlesex County College
Edison, NJ05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Document management
- Professional demeanor
- Project management
- Multi-line telephone operation
- Proficient with excel
- Clerical support
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Designed a more efficient Excel template to track patient visits
Certification
Microsoft Office Specialist (MOS) Excel
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Receptionist
Health and Fitness Professionals
08.2023 - Current
Brand Representative
Hollister.Co
08.2022 - 01.2024
Associate of Applied Business - Finance
Middlesex County College
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