Sherlentina Guzman
Jersey City,NJ
Summary
Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history of balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Gold Standard Medical Group
Clifton, Nj
04.2024 - Current
- Managed patient check-in processes and scheduled appointments efficiently.
- Handled incoming calls and directed inquiries to appropriate medical staff.
- Coordinated insurance verifications and resolved billing inquiries promptly.
- Maintain patient records and ensure HIPPA compliance
Asstiant Manager
Sketchers
Wayne , NJ
10.2022 - 10.2025
- Assist the store manager in meeting or exceeding assigned sales plans and target metric objectives within the assigned store
- Maintain a commitment to the company’s sales processes, values and business code of ethics
- Ability to achieve results when assigned a MOD (Manager-on-Duty) segment, and to work with employees to ensure goals are achieved.
- Responsible for properly and accurately receiving merchandise, totaling bills, accepting payment, and making change for customers in our retail stores; trains others to do the same.
- Conducted daily store walkthroughs to ensure safety, security, and loss prevention compliance.
Key Holder
Rituals
Paramus, NJ
08.2018 - 09.2023
- Compiled weekly monetary reports and records for store managers.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Education
PASSAIC COMMUNITY COLLEGE
2022
Skills
- Problem solving
- Customer relationship management
- MS Office
- High-impact service delivery
- Administrative processes
- Supervision and training
- Team building and motivation
- Productivity improvement
- Insurance verification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Receptionist
Gold Standard Medical Group
04.2024 - Current
Asstiant Manager
Sketchers
10.2022 - 10.2025
Key Holder
Rituals
08.2018 - 09.2023
PASSAIC COMMUNITY COLLEGE