Sherley Francois
Summary
Multilingual professional educated in social content planning and publishing. Promoting talents in client engagement and brand promotion. Successful developing great online presences for organizations resulting in improved brand recognition.
Overview
9
9
years of professional experience
Work History
Social Media Coordinator
Center for Digital Strategy
09.2024 - Current
- Enhanced online engagement with the creation of compelling content for various platforms.
- Monitored comments sections across platforms to address negative feedback and maintain brand reputation.
- Collaborated closely with marketing teams to align social media initiatives with larger promotional goals.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
User and Product Operations
ByteDance
04.2022 - 04.2023
- Contributed to continuous improvement initiatives focused on enhancing operational efficiencies across all areas of the business.
- Maintained detailed documentation of product specifications, enabling efficient communication among internal teams and external partners.
- Collaborated with cross-functional teams to help improve operational workflow.
- Managed product rollouts, user training, testing, and internal communications.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
Review Analyst
EDCO Health Information Solutions, Inc.
01.2022 - 04.2022
- Enhanced collaboration among team members by initiating regular meetings to discuss case updates and share expertise.
- Contributed to a higher client satisfaction rate by providing thorough and timely responses to inquiries regarding medical reviews.
- Continuously expanded knowledge of relevant medical conditions and treatments by attending industry conferences, participating in online courses, and staying current on the latest research findings.
- Optimized workflows by collaborating with IT teams to develop customized software tools tailored for specific departmental needs.
- Provided expert guidance on complex cases, resulting in better-informed decisions from management regarding claim approvals or denials.
- Maintained accuracy, completeness, and security for medical records and health information.
Roadside Assistance Agent
Agero Inc.
01.2020 - 07.2021
- Promoted a positive company image by maintaining professionalism and demonstrating excellent customer service skills in all interactions.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Increased member retention through exceptional customer service during stressful situations.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
Assistant Manager
Domino's
08.2015 - 06.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Dental Assistant
Family Dentistry
11.2016 - 02.2017
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
Certificate - Dental Assistant
Lincoln college of technology
West Palm Beach, FL11.2016
High school or equivalent -
Lake Worth High School
Lake Worth, FL01.2015
Skills
- Content Marketing
- Social Media Marketing
- Brand Promotion
- Social Media Management
- Marketing strategy
- Social Media Strategy
- Customer Engagement
Timeline
Social Media Coordinator
Center for Digital Strategy
09.2024 - Current
User and Product Operations
ByteDance
04.2022 - 04.2023
Review Analyst
EDCO Health Information Solutions, Inc.
01.2022 - 04.2022
Roadside Assistance Agent
Agero Inc.
01.2020 - 07.2021
Dental Assistant
Family Dentistry
11.2016 - 02.2017
Assistant Manager
Domino's
08.2015 - 06.2017
Certificate - Dental Assistant
Lincoln college of technology
High school or equivalent -
Lake Worth High School
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