Summary
Overview
Work History
Education
Skills
ADDITIONAL
Timeline
Generic

SHERLEY REYES

Jamaica,USA

Summary

Professional in social services, prepared to provide comprehensive support to case managers and clients. Known for thorough documentation, confidentiality, and effective problem-solving. Collaborative team player with focus on achieving impactful results and adapting to changing needs. Proficient in client interaction and administrative tasks.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

7
7
years of professional experience

Work History

Case Aide

Coalition For Hispanic Family Services
08.2023 - Current
  • Assisted caseworkers in providing direct services to foster children and families, including transportation to appointments, school, and supervised visitations.
  • Supervised and documented family visits to ensure child safety and compliance with court and agency guidelines.
  • Maintained detailed case notes, progress reports, and documentation for court and agency records.
  • Monitored and documented progress of children, providing timely reports to case managers.
  • Supported children in foster care by attending educational meetings, medical appointments, and recreational outings.
  • Communicated regularly with foster families, biological families, and caseworkers to coordinate services and relay critical information.
  • Coordinated care plans and services for children in foster care, ensuring alignment with family needs.
  • Managed conflicts and used de-escalation techniques to support children and families during emotionally charged situations.
  • Participated in team meetings and contributed insights on client progress, behavior, and needs.
  • Ensured confidentiality and adhered to all state, federal, and agency regulations regarding child welfare.
  • Completed training in evidence-based models, Including Parenting Through Change (PTC) and Keeping Foster and Kin Parents supported and trained (KEEP).
  • Attended PTC and KEEP consultations.
  • Coordinated client intake processes, ensuring comprehensive data collection and documentation.
  • Assisted families in accessing community resources and support services effectively.

Receptionist

PupCulture
07.2021 - 06.2023
  • Provided operational support by answering phone calls, handling payments from customers, scanned and filed paperwork to maintain an effortless record management.
  • Coordinated communication between clients and staff, facilitating smooth operations and fostering positive relationships.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Office supply and maintenance: performed general office maintenance and checked office supply inventory and distributed supplies as needed.
  • Managed front desk operations, ensuring seamless customer interactions and efficient appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving issues effectively to enhance client satisfaction.

Babysitter

.
01.2019 - 06.2021
  • Care for a little boy of age 5 and little girl of age 3 while parents were away.
  • Create fun and instructive games utilizing arts and crafts, kid's literature, and easy speaking and confidence exercises supporting academics and education.
  • Minimize the time parents spend cleaning up by cleaning and organizing the home.
  • Prepared lunch and snacks, paying attention to the nutrient content of the ingredients.
  • Supervised children's activities to ensure safety and engagement.
  • Developed and implemented age-appropriate educational games and crafts.

Education

Associate of Arts - Speech Communication and Theatre Arts

YORK COLLEGE

Bachelor of Arts - Communication Sciences and Disorders

Queens College

WILLIAM CULLEN BRYANT HIGH SCHOOL
Astoria, NY
06-2022

Skills

  • Computer Skills: Microsoft Office (Word, Excel, PowerPoint)
  • Transportation
  • Relationship building
  • Health and safety
  • Professional boundaries
  • Confidentiality adherence
  • Customer service
  • Problem-solving abilities
  • Teamwork and collaboration

ADDITIONAL

Fluent in English, Fluent in Spanish

Timeline

Case Aide

Coalition For Hispanic Family Services
08.2023 - Current

Receptionist

PupCulture
07.2021 - 06.2023

Babysitter

.
01.2019 - 06.2021

Associate of Arts - Speech Communication and Theatre Arts

YORK COLLEGE

Bachelor of Arts - Communication Sciences and Disorders

Queens College

WILLIAM CULLEN BRYANT HIGH SCHOOL

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