Sherlie Alicea
Newark,NJ
Summary
Skilled in office administration and customer interaction, I excelled at Astra M.D Health by enhancing client satisfaction and streamlining data management. Proficient in Microsoft Office and fluent in Spanish, I adeptly balanced clerical support with effective problem-solving, significantly improving operational efficiency. My multitasking abilities and organizational skills have consistently contributed to a positive company image and customer experience.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Astra M.D Health
Newark, New Jersey
05.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained a clean and organized reception area to uphold company image.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Scheduled and confirmed appointments for clients and staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
Overnight Associate
Bj's Wholesale Club
Kearny, NJ
10.2021 - 05.2022
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted regular inventories of stock levels in order to inform management about shortages or overages.
Front Desk Receptionist
NJ Best Ob/Gyn
Clifton, New Jersey
09.2020 - 10.2021
- Maintained a clean and organized reception area to uphold company image.
- Scheduled and confirmed appointments for clients and staff.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided administrative support including photocopying, faxing, and filing.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Graduate Certificate -
Academy Of Massage Therapy
Jersey City, NJ06-2011
High School Diploma -
John Adams High School
Miami, FL11-2010
Skills
- Clerical support
- Cash handling
- Proficient in microsoft word, excel, outlook
- Office administration
- Problem-solving skills
- Multitasking and organization
- Customer assistance and interaction
- Fluent in spanish
- Correspondence typing
- Document management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Astra M.D Health
05.2022 - Current
Overnight Associate
Bj's Wholesale Club
10.2021 - 05.2022
Front Desk Receptionist
NJ Best Ob/Gyn
09.2020 - 10.2021
Graduate Certificate -
Academy Of Massage Therapy
High School Diploma -
John Adams High School
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