- AWARDS ACHIEVED , SUCCESSFUL ACHIEVEMENTS MAY 2015- JAN 2018
- Proficient in Microsoft Office
- Enterprise-wide information management
- Information governance
- Data Analytics
- Big data management
- Clinical decision support
- Population health management
- Value-based healthcare reimbursement PROFESSIONAL INVOLVEMENTS AUG 2012- MAY 2018
- American Health Information Management Association (AHIMA)
- Healthcare Information Management and Systems Society (HIMSS)
- American Academy of Professional Coders (AAPC) EXTRA-CURRICULAR ACTIVITIES/SKILLS
- Fluent in Creole
SHERLIE CLAUDE RHIA
North Wales,PA
Summary
Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations.
Overview
6
6
years of professional experience
Work History
PATIENT
Abington Jefferson health
Lansdale, PA
03.2023 - Current
- Greeting patients and their caregivers on arrival
- Collecting information such as patient details, medical history, billing, and insurance information
- Enter patient information into databases and maintain accurate records
- Relay information to relevant staff members
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Provide patients with billing and payment information
- Deal with patient questions, concerns, and issues
- Perform general administrative tasks.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations
- Responded to emergency situations to help with lifting and transporting patients
- Collected laboratory specimens, dropped off at laboratories and picked up test results
- Performed daily bedside rounds to check on patient status, well-being, and pain levels
- Supported medical staff during patient examinations in accordance with company policy
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness
- Completed registration paperwork, verifying accurate patient information
- Updated patient contact information to support accurate electronic medical records
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed
- Answered patient questions and inquiries regarding registration process and documentation
- Assisted in processing patient payments via cash, checks and credit cards
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins
- Entered patient information into payment system accurately for billing purposes
- Confirmed patient demographics and updated practice management software for accuracy
- Used Epic to record and organize patient insurance and medical information
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records
HEALTH INFORMATION MANAGEMENT COORDINATOR
Belmont Behavioral Hospital
Philadelphia, PA
01.2020 - Current
- Assist in planning, directing, and monitoring daily medical records operations, including retrieval, assembly, scanning, analyzing, coding, completion, transcription, and release of information
- Maintain medical record integrity through filling, assembling, and retrieving confidential patient records
- Performed medical records documentation auditing
- Review records and abstract clinical data in accordance with joint commission specifications as it relates to Hospital-Based Inpatient Psychiatric Services (HBIPS) core measures
- Train staff/ new HIM, director as needed, on chart auditing, release information, and HBIPS Core Measure requirement
- Report facility restraint data to Joint Commission in accordance with specified timeframes
- Inform schedules and unscheduled clinical medical record audits for compliance, regulatory agencies, and internal performance improvement processes
- Monitor Bill Selection Error Report daily, working closely with business Office to ensure all accounts are coded in timely manner
- Participate in and provide requested/required data to committees as assigned, including performance Improvement, Quality Assurance/ Performance Improvement, Medical staff, and Chart Charge audits
- Provided education/consultation to staff on HIM/Privacy topics for routine activities
- Serve as resource to form process and work with HIM, manager to develop and/or revise forms to take through approval process
- Maintain working knowledge of facility policies and procedures, CMS regulation, Joint Commission standards, and state regulations as it pertains to HIM
- Perform discharger record audits to ensure complied with joint commission standards
- Maintain accurate logs, card files, statistics, and information release forms for providing medical record information
- Perform patient release information such as subpoenas, court orders, etc.
- Keep supervisor informed of issues, activities, progress, and problems
- Prepare patient’s chart for DHS, state auditing, or investigation
- Perform other functions and tasks as assigned.
INVENTORY TECHNICIAN
Saint Joseph Health Hospital
Lexington, KY
07.2018 - 01.2020
- Restock supplies daily and rotate inventory supporting accurate inventory levels, generating orders/requisitions as needed
- Distribute medical supplies and equipment to patient care areas
- Monitor par levels for specific products to ensure that appropriate levels are established to not hinder patient care
- Identify excess inventory, returning stock, and processing credits
- Notify supervisor of outdated or slow-moving inventory
- Participate in put-away and validation process of perpetual inventory items
- Issue and credit materials from inventory management system
- Responsible for labeling bins and handling requests to change pars
- Maintain clean and orderly stock locations
- Act as liaison between clinical staff and supply chain management as needed
- Work with and follow instructions of buyers and Divisional Inventory Coordinator in event of recalls to pull relevant products.
- Developed and implemented inventory management strategies for improved stock flow
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Built strong vendor relationships for timely goods and materials deliveries
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Audited and corrected discrepancies in inventory numbers
- Budgeted and forecasted inventory needs incorporating sales trends and customer demand
- Unloaded shipments, reviewed merchandise, and tracked paperwork
- Completed physical inventory counts each month
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Used equipment like forklifts and pallet jacks to move inventory
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Completed daily cycle counts to maintain accuracy of records
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment
- Completed stock inventories to identify and address issues negatively impacting controls
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Collaborated with cross-functional teams to align production plans with customer requirements
- Prepared and maintained comprehensive production reports to highlight production developments for management review
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows
- Devised and implemented efficient processes for production tracking and inventory control
- Forecasted production schedules and adjusted plans to accommodate changes in demand
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in [Type] meetings
- Created and implemented tracking systems to monitor progress and meet deadlines
Direct Support Professional
ResCare Community Alternative
Lexington, KY
04.2017 - 01.2020
- Supervise individuals receiving Community Access/Community Living Services
- Support individuals to find, secure, and participate in community activities
- Support individuals to develop skills needed to participate in community activities
- Coordinate services with the team as needed
- Complete all documentation requirements associated with individual support
- Ensure all Best in Class and regulatory standards are met as it applies to services
- Ensure client safety and maintain a safe environment
- Accompany clients with scheduled appointments
- Remind and assist the client with self-administration of medications.
- Maintained clean, safe, and well-organized patient environment
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Developed and implemented individualized care plans to meet individual needs of each client
- Developed rapport to create safe and trusting environment for care
- Monitored clients to assess and report physical and behavioral changes to supervisors
- Monitored progress and documented patient health status changes to keep care team updated
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Supervised daily activities and provided assistance to staff
- Transported clients to medical and dental appointments to provide support
- Led patient or group recreational activities for enhanced patient outcomes
- Educated clients and family members on relevant topics to support independent living
- Researched community resources and services to provide accessibility and assistance to clients
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Monitored clients' overall health and well-being and noted significant changes
- Transported clients to and from medical appointments with safety and efficiency
- Provided compassionate and patient-focused care to cultivate well-being
- Entrusted to handle confidential and sensitive situations in professional matter
- Maintained strong connections within caregiver community to gain continuous knowledge
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development
United
Lexington, KY
11.2015
- Compliant with the laws and guidelines of HIPAA
- Transcription patient paper base health records to electronic health records
- Developed patient education materials
- Shadowed professional meetings with the Executive Director
- Released patient health information
- Assisted in the implementation of procedures and standards
- Researched procedures and guidelines for patients with mental impairments
- Conducted patient chart audits.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
The Ridge Behavioral Health System, CLINICAL
Lexington, KY
07.2012
- Retrieved patient health information
- Maintained, filed, and sorted patients’ health information records
- Accessible to authorized entities requesting information
- Emailed and faxed patient health information requested
- Participated in fire safety audits
- Created databases for patient health record
- STUDENT
Education
Associate of Science -
Bluegrass Community And Technical College
Lexington, KY08.DEC 2019
Bachelor of Science -
Eastern Kentucky University
Richmond, KY12.2015
Associate of Science -
Bluegrass Community & Technical College
Lexington, KY08.2010
Skills
- SOFTWARE SKILLS
- Design Software’s:
- Adobe Photoshop, InDesign, and Dreamweaver & Illustrator
- Web-based Application: Win Query, Computer-Assisted Telephone Interviewing (CATI) system, Word press, Mail Chimp
- Office Tools: Microsoft Excel, PowerPoint, Publisher, Word & Outlook
- Records Management Systems
- HIPAA Requirements
- Health Information Confidentiality
- Workflow Processes
- Patient Data Management Systems
- Informational Releases
- Health Records Review
- Government Regulations
- Quality Patient Care
- Medical Histories and Vital Statistics
- Operational Planning
- Patient Health Information Access
- Supporting Patients
- Daily Logs
- Legal Requirements
- Health Information Management Applications
- Medical Abstraction
- Patient Medical Histories
- Regulatory Knowledge
- EMR Systems
- Electronic Health Record Applications
- Records Accuracy
- Software Applications
- Records Scanning
- Electronic Filing System Organization
- Training Programs
- Medical Release of Information ROI
- Computerized Indexing Systems
- Medical Billing Code Accuracy
- Data Oversight
- Patient Information Verification
- Medical Information Computerization
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PATIENT
Abington Jefferson health
03.2023 - Current
HEALTH INFORMATION MANAGEMENT COORDINATOR
Belmont Behavioral Hospital
01.2020 - Current
INVENTORY TECHNICIAN
Saint Joseph Health Hospital
07.2018 - 01.2020
Direct Support Professional
ResCare Community Alternative
04.2017 - 01.2020
United
11.2015
The Ridge Behavioral Health System, CLINICAL
07.2012
Associate of Science -
Bluegrass Community And Technical College
Bachelor of Science -
Eastern Kentucky University
Associate of Science -
Bluegrass Community & Technical College
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