Sherlien Hernandez
Allentown,PA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Patient Service Coordinator
Ameribest
02.2023 - 04.2024
- Consistently delivered clear and effective communication in dynamic environments.
- Handled phone calls, in-person queries, and directed them appropriately.
- Handled office tasks such as managing phone communications, operating fax machines, and email correspondence.
- Guaranteed placements of all essential referrals and authorizations for patient care.
Wave Planner, Team Lead
Radial
09.2021 - 02.2023
- Managed team operations ensuring timely task completion and production targets.
- Coordinated tasks and designated assignments.
- Worked alongside supervisors to identify and resolve issues in operations.
- Guaranteed all operations complied with established protocols and quality regulations.
- Led initial training and provided sustained assistance for new team members.
Patient Services Call Representative
St. Luke's
08.2016 - 09.2021
- Assessed and summarized detailed information for peer distribution.
- Managed a large number of inbound and outbound calls, delivering outstanding customer service to patients and healthcare professionals.
- Managed call volume of 100-130 per day.
- Coordinated multiple clerical tasks supporting physician practices.
- Facilitated patient communications to address scheduling needs, inquiries and concerns.
- Provided outstanding care to elevate patient satisfaction.
Education
William Allen High School
Allentown, PA06.2012
Skills
- Effective communication
- Problem solving
- Troubleshooting
- Customer Service
- Detail-oriented
- Team leadership
- Medical terminology
- Data entry
- Phone and email etiquette
- Quality assurance
- Registration and scheduling
- Resolving problems
Additional Information
Proficient in Microsoft Office Suite (Word, Excel, Outlook)., Familiar with medical terminology and office management software., Proficient in CRM, Epic, Genesys, onelook., WFH experience.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Service Coordinator
Ameribest
02.2023 - 04.2024
Wave Planner, Team Lead
Radial
09.2021 - 02.2023
Patient Services Call Representative
St. Luke's
08.2016 - 09.2021
William Allen High School
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