Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sherlin Valdez

Orlando,FL

Summary

Accomplished Customer Service Lead with a proven track record at Wawa, enhancing customer satisfaction and mentoring team members for peak performance. Skilled in cash handling and customer complaint resolution, I excel in fast-paced environments, ensuring accuracy and exceptional service. My expertise in problem resolution and business writing drives positive outcomes and customer loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Service Lead

Wawa
01.2023 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Cashier

Publix
04.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

School of America
Panama
03.2022

Skills

  • Email Etiquette
  • Payment Processing
  • Cash Handling
  • Business Writing
  • Customer Complaint Resolution
  • Problem Resolution
  • Money handling abilities
  • Paperwork Processing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Lead

Wawa
01.2023 - Current

Cashier

Publix
04.2022 - 09.2022

High School Diploma -

School of America

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Sherlin Valdez