Sherlin B. Aburto Preza
HYATT REGENCY MONTEREY HOTEL
Seaside,USA
6
years of professional experience
Professional with background in customer service, ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for friendly demeanor, strong organizational abilities, and commitment to enhancing guest satisfaction.
Work History
GREETER
5 Years 1 Month- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Collected credit card, cash and room charge payments and dispensed change for cash transactions.
TEAM TRAINER
8 Months- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Received, sorted and stocked merchandise according to store layout and product placement.
SALES ASSOCIATE
2 Years 5 Months- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled payment transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
Education
AA-Transfer - Radiology Technician
High School Diploma
Skills
Creativity
Problem Solving
Telephone skills
Verbal and written communication
Service-oriented mindset
Leadership
Organization skills
Multitasking proficiency
Team collaboration
Reservation coordination
Commendations
- Community Service Award, Thunderbirds Air Show, Bethel Missionary Baptist Church, Successfully aided the Monterey County Reads programs that supports elementary youth with reading and writing skills by providing comfort and encouragement.
- Honor Roll, Recognition for academic achievement throughout the school year as well as the ability to go above and beyond.
- National Honors Society, Elevates a school's commitment to the value of scholarships, service, leadership, and character.
Timeline
GREETER
HYATT REGENCY MONTEREY HOTEL
09.2021 - CurrentRead More
TEAM TRAINER
TACO BELL
01.2021 - 09.2021Read More
SALES ASSOCIATE
BUTTERFLY BOUTIQUE
08.2018 - 01.2021Read More
Monterey Peninsula College
AA-Transfer from Radiology Technician
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Monterey High School
High School Diploma
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