Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sherline Luctamar

White Plains

Summary

Bilingual customer service specialist with extensive experience in managing customer inquiries and resolving issues effectively. I have a strong focus on teamwork and achieving results while adapting to changing needs. I excel in communication and problem-solving, and I consistently maintain high standards of customer satisfaction. Dependable and flexible, I ensure smooth operations and create positive customer experiences.

Overview

8
8
years of professional experience

Work History

Personal Care Assistant

New Vison Home Care
10.2024 - Current
  • Assisted clients with daily living activities, enhancing comfort and independence.
  • Monitored client health status, reporting changes to healthcare professionals promptly.
  • Provided emotional support and companionship to clients, fostering positive relationships.
  • Assist with medications as prescribed, ensuring adherence to care plans.

Customer Service Representative

Ria Money Transfer
02.2023 - 06.2024
  • Gained customer trust by providing knowledgeable and accurate information in English, French, and Spanish.
  • Provided language translation services for customer service inquiries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts promptly and efficiently.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Adapted quickly to new policies, ensuring compliance with company standards.
  • Handled high-volume inbound calls, efficiently prioritizing issues to ensure quick resolution and reduce hold times for customers.

Psychologist Assistant

Fondation St Luc
03.2017 - 10.2022
  • Conducted psychological assessments to support treatment planning for diverse client populations.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
  • Documented client progress and maintained accurate records in compliance with ethical standards.
  • Supported clients during crises, employing de-escalation techniques and proactive communication skills to ensure safety.
  • Provided psychoeducation to clients and their families, fostering understanding of mental health conditions and available resources.

Education

Associate of Applied Science - Medical Assistant

College of Westchester
NY
07-2026

Some College Degree - Psychology

University of State of Haiti
Port Au Prince, Haiti
06-2017

Skills

  • Emotional support
  • Verbal and written communication skills
  • Problem-solving
  • Call center experience
  • Fluent bilingualism
  • Adaptable under pressure

Languages

Spanish
Professional Working
French
Native or Bilingual
Haitian Creol
Native or Bilingual

Timeline

Personal Care Assistant

New Vison Home Care
10.2024 - Current

Customer Service Representative

Ria Money Transfer
02.2023 - 06.2024

Psychologist Assistant

Fondation St Luc
03.2017 - 10.2022

Associate of Applied Science - Medical Assistant

College of Westchester

Some College Degree - Psychology

University of State of Haiti

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