Sherline Rodriguez
Las Vegas,NV
Summary
Proven Sales Associate at The UPS Store Inc., adept in customer service and time management, enhanced sales through exceptional relationship building and upselling techniques. Trained new hires, ensuring a flexible and efficient team. Excelled in fast-paced environments, significantly contributing to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Sales Associate/Notary Public
The UPS Store Inc.
Las Vegas, NV
06.2024 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Associate
The UPS Store Inc.
Santa Ana, CA
10.2022 - 05.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Trained and mentored junior staff on customer service strategies and techniques.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided product price information to customers.
Education
High School Diploma -
Century High School
Santa Ana, CA05.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Cash Handling
- Decision-Making
- Relationship Building
- Flexible Schedule
- New Hire Training
- Order Fulfillment
- Exceptional customer service
- Upselling and cross selling
Additional Information
References:
Sam: (714) 542-0833
Nirali: (657) 900-6117
Armando: (702) 201-3212
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Associate/Notary Public
The UPS Store Inc.
06.2024 - Current
Associate
The UPS Store Inc.
10.2022 - 05.2024
High School Diploma -
Century High School
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