Sherlita Chapman- LNHA
Glenn Dale,MD
Summary
Visionary Executive Director, with more than a decade in healthcare management, recognized for leveraging strong team leadership and development to drive forward progress. Detail-oriented, skilled in directing high-performing teams to develop solutions and solve operational problems. Passionate about managing and overseeing implementation of company's daily operations with a bottom-line focus, balanced by a quality of care and customer service approach. Skilled in strategic planning, communication and team leadership. Collaborative with relentless work ethic.
Overview
28
28
years of professional experience
Work History
Executive Director
Cadence Senior Living
12.2021 - Current
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Executive Director
Arbor Company
07.2015 - 12.2021
- Managed operational plans, adjusted budgets and maintained industry relationships to maximize growth opportunities and business success.
- Planned and implemented department strategies to increase occupancy and additional streams of revenue growth.
- Organized and oversaw capital improvement project of the entire building, including the addition of an in-house hospice unit.
- Created successful strategies to drive employee retention, longevity as well as elimination of agency usage.
Executive Director
Morningside House Of Laurel
03.2006 - 02.2014
- Reduced revenue deficit through creative staffing, expense management and developing additional revenue streams.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Reduced staff turn over to less than 2% annually, increased continuity of care and family referrals.
- Eliminated agency usage
- Represented organization at industry conferences and events.
Health Services Administrator
Collington Episcopal Life Care/CCRC
10.1995 - 12.2005
- Managed healthcare budgets and financial operations, ensuring optimal resource allocation for quality care delivery in the following neighborhoods: IL , Nursing home, Assisted Living/Alzheimer, C.O.R.E (in-house adult day care) and the wellness clinic.
- Developed and implemented policies and procedures to maintain compliance with regulatory standards, enhancing operational efficiency leading to three consecutive deficiency free surveys.
- Championed patient advocacy initiatives, creating an environment that prioritizes individual needs and promotes dignity at all stages of care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Assumed multiple positions of increasing responsibility during tenure;Director of Recreation & Rehab, Asst. Director of Health Services
Education
Bachelor of Science - Health Care Administration
Washington Adventist University
Takoma Park, MDMinor - Gerontology
East Carolina University
Greenville, NCSkills
- Marketing
- Resident Satisfaction
- Budgeting and Financial Management
- Change Management
- Customer Service
- Community Outreach
- Team Building
- Revenue Growth
- Senior Living Management
Additional Information
- Licensed Nursing Home Administrator (2002)
- 2009-2011 Board Member of LIFESPAN
- 2023-2024 Regulatory Committee Member of LIFESPAN
- 2013-2015 Board Member of United Communities Against Poverty
- Activity Director Consultant(Inactive)
- Culture & Diversity Trainer
Timeline
Executive Director
Cadence Senior Living
12.2021 - Current
Executive Director
Arbor Company
07.2015 - 12.2021
Executive Director
Morningside House Of Laurel
03.2006 - 02.2014
Health Services Administrator
Collington Episcopal Life Care/CCRC
10.1995 - 12.2005
Bachelor of Science - Health Care Administration
Washington Adventist University
Minor - Gerontology
East Carolina University
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