Sherlita Hurt
Randallstown,MD
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager
Royal Farms
Towson, MD
05.2020 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Introduced new methods, practices and systems to reduce turnaround time.
- Managed inventory control, cash control and store opening and closing procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
District Manager
Little Caesars Pizza
Baltimore, Maryland
01.2017 - 01.2020
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Supervised [Number] locations to enforce high-quality standards of operation.
- Established territory boundaries and distribution routes to maximize service quality.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Ge
Little Caesars Pizza
Randallstown, MD
03.2004 - 05.2017
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
Education
No Degree - Electrical Equipment Installation And Repair
ITT
Washington DCNo Degree - Food Service Manager Training
Essex Community College
Washington DCHigh School Diploma -
Spingarn Senior High School
Washington DC06.1977
Skills
- Originality and Creativity
- Sales Promotion
- Mathematical Calculation and Reasoning
- Quality Assurance
- Customer Service Management
- Staff Scheduling
- Supplier Monitoring
- Team Leadership
- Records Organization and Management
- Employee Motivation
- Verbal and Written Communication
- Training Management
- Goal Setting
- Decision Making
- Performance Assessment
- Cost Reduction
- Focus and Follow-Through
Reading and Traveling
On my day off love to curl up with a book.I love traveling to Florida and the Caribbean
Timeline
Store Manager
Royal Farms
05.2020 - Current
District Manager
Little Caesars Pizza
01.2017 - 01.2020
Ge
Little Caesars Pizza
03.2004 - 05.2017
No Degree - Electrical Equipment Installation And Repair
ITT
No Degree - Food Service Manager Training
Essex Community College
High School Diploma -
Spingarn Senior High School
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