Sherlita R. Nelson-Denton
Spring Hill,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture and student success.
Policy driven Higher Education professional with strong leadership skills focused on building and enhancing relationships to promote change and improving institutional outcomes.
Overview
28
28
years of professional experience
Work History
Student Services Coordinator
Tennessee College Of Applied Technology Nashville
10.2005 - Current
- Responsible for gathering, analyzing and validating statistical data to prepare and submit reports to TBR, THEC, U.S. Department of Education, IPED's, Perkins/CAR, Licensing agencies and COE annual report.
- Responsible for planning, developing, and implementation all aspects of student services.
- Oversee and support student recruitment, admissions, financial aid, records, and dual enrollment staff.
- Meet with faculty to validate data for COE annual report. Collaborate with leadership team to develop Institutional Strategic Plan, Student Records Disaster and Recovery Plan, and Emergency Evacuation Plan.
- Support student social, emotional and academic development.
- Orient students, parents, and counselors on enrollment and Financial Aid processes. Investigate complaints and work with students, faculty, and staff to identify positive resolutions.
- Provide leadership and recommendations to Enrollment Management Team.
- Coordinate and Facilitate faculty and student services staff development and in-service training to enhance knowledge and skills.
- Plan and coordinate external professional development opportunities for staff development.
- Develop and implement processes for student recruitment, enrollment, retention, program completion, and job placement.
- Demonstrate high-level of initiative and creativity while multitasking and managing difficult tasks.
- Oversee and support student records and financial aid personnel to ensure accuracy of student academic and financial aid records.
- Oversee and support admissions and dual enrollment personnel to provide positive student enrollment experiences.
- Coordinate and process student transfer credit and faculty assignment.
- Plan and implement outreach activities within Nashville metropolitan area to expand educational opportunities and promote institutional training programs, and services.
- Collaborate closely with instructional staff, technology foundation, staff, and community agency support staff to assist with diverse student needs.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Devise, execute, and evaluate departmental goals, policies, and procedures.
- Survey students and provide feedback to improve student services and increase educational program success.
- Serve as Disability Services liaison to ensure that student have th necessary tools to be successful in their area of training.
- Serve as student re-admission committee chair. Act as lead on interview committee for departmental staff selection.
- Gather, organize, and evaluate data to make accurate assessments of current operations.
- Monitor expenditures to remain within budget and improve forecasting accuracy.
- Responsible for coordinating and updating student handbook, school website, and campus publications.
- Prepare and provide CPL annual report outcomes for administration, instructional staff, and general advisory board meetings.
- Served as campus contact for dual enrollment and dual credit.
- Onboarded students to TBR online learning platform and provided training to students and staff.
- Served as Program manager for Aesthetics Technology, Barbering, Cosmetology, Early Childhood Education, Computer Information Technology, Technology Foundations and Testing Center.
- Directed day-to-day operations of educational programs and supervised instructional staff to delegate assignments and evaluate performance.
- Responsible for curriculum alignment to endure training programs meet compliance standards.
- Tracked educational program progress and identified strengths and opportunities.
- Tutored students to assist in academic success.
- Monitored curricula and course sequencing. Responsible for bookstore management, inventory audit, and appropriation.
- Served as Interim Financial Aid Coordinator.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Analyzed instructor, student and class trends to make proactive decisions about program operations.
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
Test Center Administrator
Tennessee Technology Center
01.2005 - 09.2005
- Obtained and Maintained certification as ACT Test Center Administrator
- Oversaw budget for ACT Testing center
- Demonstrated thorough knowledge of testing procedures and policies
- Trained and supervised all ACT test proctors
- Coordinated standardized and individual exams, site organization and scheduling
- Assisted students with test scheduling and materials for high-stakes exam
- Reported examinee violations
- Certified and issued test results to examinee and partnering businesses
- Maintained confidentiality of test results.
- Maintained files and records for partnering businesses for employment purposes
- Implemented Disaster and Recovery Plan, and Emergency Evacuation Plan
- Developed partnerships with local businesses and organizations to build awareness, increase support and share resources
Claims Representative
Progressive Insurance Company
11.2003 - 12.2004
- Investigated, appraised, estimated and settled both vehicle and personal injury claims
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Proposed settlements for uncomplicated issues to resolve claims.
- Checked level and type of coverage and evaluated contracts.
- Oversaw claim recoveries, subrogation and salvage.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained confidentiality of patient finances, records and health statuses.
- Calculated adjustments, premiums, and refunds.
Case Manager/Recruiter/ Admissions Counselor
Tennessee Technology Center
01.1996 - 10.2003
- Acquired grants and other sources of funding for educational programs and projects and drafted proposals and agreements to support proper allocation.
- Designed, implemented and trained staff on program policy and procedures.
- Developed and implemented life skills and GED program curriculum and lesson plans.
- Developed and implemented comprehensive plan to recruit, interview and orient qualified applicants for program participation.
- Provided daily instruction for trainees in GED, Leadership, and Job Readiness Skills.
- Provided and facilitated individual and peer group support.
- Assisted personnel with assessments to identify student academic level and guide instruction for GED training.
- Collaborated with human services, health agencies, local courts, and Department of Corrections to resolve issues encountered by program participants.
- Coordinated and monitored community service activities and random drug screens.
- Referred applicants and students to community agencies based on individual needs.
- Developed and implemented transition services plan to facilitate movement from technical training to job mentoring and employment opportunities.
- Maintained records and developed statistical reports for state and federal government agencies.
- Maintained attendance, daily activity participation, and submitted payroll accordingly.
- Collaborated with local school district and community agencies to write and submit grant proposals for Youth Build U.S.A. program.
Education
Master of Educational Leadership - Administration And Supervision
Tennessee State University
Nashville, TN2009
Endorsement - Education
LeMoyne Owen College
Memphis, TN1992
Bachelor of Arts (BA) - Criminal Justice
University of Memphis (formerly Memphis State)
Memphis,TN1988
Skills
- Strategic Decision-Making
- Skilled Collaborator
- Effective Cross-Functional Communicator
- Positive Reinforcement Strategist
- Embrace Diversity and Inclusion
- Academic Standards Management
- Policy and Procedure Driven
- Staff Coordination and Supervision
- Performance Evaluations and Improvement Plan
- Coaching Leadership
- Graduation Rate Improvements
- Student Guidance
- Conflict Resolution
- Training and Professional Development
- Report Generation
- Special Projects and Event Planning
Additional Information
- 23+ years of service within the TBR system
- TBR Student Affairs Subcouncil - Middle Tennessee
- SEM Retention and Recruitment for Middle Tennessee Region
- Disability Services Liaison
- Student Banner Implementation and State-wide Training team
Timeline
Student Services Coordinator
Tennessee College Of Applied Technology Nashville
10.2005 - Current
Test Center Administrator
Tennessee Technology Center
01.2005 - 09.2005
Claims Representative
Progressive Insurance Company
11.2003 - 12.2004
Case Manager/Recruiter/ Admissions Counselor
Tennessee Technology Center
01.1996 - 10.2003
Master of Educational Leadership - Administration And Supervision
Tennessee State University
Endorsement - Education
LeMoyne Owen College
Bachelor of Arts (BA) - Criminal Justice
University of Memphis (formerly Memphis State)
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