Sherlly Gonzalez
Elmwood Park,New Jersey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Associate Director of Education
Sylvan Learning Center
09.2020 - Current
- Oversaw development and implementation of quality educational programs.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Observed teachers and students in classrooms to gather data and improve instruction.
- Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
- Designed or used assessments to monitor student learning outcomes.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Set schedules for staff by planning and designating shifts and hours.
- Maintained payroll information by calculating, collecting, and entering data.
Take-Out Manager/Lead Hostess
Outback Steakhouse
05.2017 - 09.2020
- Answered phone calls to take orders, give information and document reservations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
Medical Assistant Receptionist
Elite Pediatrics
02.2019 - 11.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Sales Associate Team Leader
American Eagle Outfitters, Inc
01.2015 - 05.2017
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Business Administration And Management
Montclair State University
Montclair, NJ06.2021
Skills
- Bilingual (Spanish Speaker)
- Administrative Management
- Customer Service and Client Care
- Staff Training and Recruitment
- Organization and Time Management
- Closed Loop Communicator
- Program Scheduling
- Self Starter
Languages
Spanish
Timeline
Associate Director of Education
Sylvan Learning Center
09.2020 - Current
Medical Assistant Receptionist
Elite Pediatrics
02.2019 - 11.2019
Take-Out Manager/Lead Hostess
Outback Steakhouse
05.2017 - 09.2020
Sales Associate Team Leader
American Eagle Outfitters, Inc
01.2015 - 05.2017
Bachelor of Science - Business Administration And Management
Montclair State University
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