Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Shelton Chery

Shelton Chery

Hollywood,FL

Summary

Outgoing Hospitality Specialist with 8 years of experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly and helpful service.

Overview

9
9
years of professional experience

Work History

Night Audit Manager

Turnberry/CourtYard Marriott
Aventura, FL
05.2023 - Current
  • Monitored and maintained accurate records of all transactions, including cash, credit cards and room charges.
  • Ensured compliance with hotel policies and procedures.
  • Conducted regular inspections of front desk operations to maintain quality service standards.
  • Administered internal auditing programs through use of data analytics software.
  • Managed and coordinated the daily activities of front desk staff.

Front Desk Ambassador

Marquis Association/ The Yacht Club Portofino
Miami Beach, FL
02.2022 - 03.2023
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Front Desk Agent

Sòle Miami Noble House Resort
North Miami Beach, FL
12.2020 - 01.2022
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Worked closely with guests such as VIPs and always showed extreme professionalism and respect for personal privacy.
  • Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Call Rep Agent/Remote

Inktel Miami Lake
Miami Lakes, FL
02.2020 - 12.2020
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Identified issues and determined when to appropriately escalate.
  • Built and maintained strong connections with venues.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Suite Attendant

Loandepot Marlin Staduim
Miami, FL
04.2015 - 10.2020
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Front Desk Agent

Four Points By Sheraton Kansas
Downtown Miami, FL
05.2018 - 02.2020
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights

Education

Bachelor of Arts - Hospitality Management-Event Management, Travel &,

Florida International University
Miami, FL
12.2022

Associate of Science - Hospitality Administration And Management

Miami Dade College
Miami, FL
03.2020

High School Diploma -

North Miami Senior High
North Miami
06.2015

Skills

  • Hospitality services
  • Answer phones and greet visitor
  • Schedule appointments and maintain calendars
  • Hospitality
  • Microsoft Office
  • Microsoft Excel Spreadsheet
  • Friendly, positive attitude
  • Schedule and coordinate staff
  • Guest relations
  • Fast Paced

Languages

English, Creole,Spanish

Additional Information

  • AWARDS I Obtained , An Academic Award For My Performance I Received A Leadership Award For My Contributions Best In Performing Arts and CPT (Certified Practicing Trainer)

Timeline

Night Audit Manager

Turnberry/CourtYard Marriott
05.2023 - Current

Front Desk Ambassador

Marquis Association/ The Yacht Club Portofino
02.2022 - 03.2023

Front Desk Agent

Sòle Miami Noble House Resort
12.2020 - 01.2022

Call Rep Agent/Remote

Inktel Miami Lake
02.2020 - 12.2020

Front Desk Agent

Four Points By Sheraton Kansas
05.2018 - 02.2020

Suite Attendant

Loandepot Marlin Staduim
04.2015 - 10.2020

Bachelor of Arts - Hospitality Management-Event Management, Travel &,

Florida International University

Associate of Science - Hospitality Administration And Management

Miami Dade College

High School Diploma -

North Miami Senior High

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Shelton Chery