Sherly Barrientos
Humble
Summary
Dynamic manager with a proven track record at Bel Furniture Inc, excelling in team leadership and operations management. Skilled in enhancing customer satisfaction and driving sales through innovative strategies. Adept at training staff and implementing effective processes, fostering a productive work environment while ensuring financial accuracy and compliance.
Overview
19
19
years of professional experience
Work History
Manager
Bel Furniture Inc
10.2019 - Current
- Executed strategic planning to align departmental goals with company objectives.
- Managed and motivated employees to be productive and engaged in work.
- Monthly objectives.
- Processing payments and managing financing agreements.
- Providing customer greetings at the entrance.
- Overseeing customer service and ensuring their needs are met.
- Conducting employee training.
Managing store transfers and inventory control. - Implementing price tags and maintaining store cleanliness and readiness for customers.
Customer Services
El Dorado Mobile Home Comunity
07.2006 - 10.2009
- Completed reports detailing daily actions, customer services issues.
- Responded to customer inquiries about their contract or leasing
- Taking payments
- Delivered excellent customer services, promptly addressing concerns and questions.
- Enhanced customer satisfaction by providing timely and efficient support services.
- Explaining the contract in Spanish to ensure comprehension of the document being signed.
Store Manager
Famsa Inc
12.2006 - 2019
- Led daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Analyzed sales data to identify trends, informing inventory management
- Developed employee schedules
- Conducted regular performance evaluations, fostering professional development among staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking.
Education
High School Diploma -
Alvin High School
Alvin, TXTaking My Basis -
Kingwood Comunity Collage
Humble, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Task delegation
- Operations management
- Shift scheduling
- Sales management
- Business administration
- Recruiting and interviewing
- Positive attitude
- Multitasking
Languages
Spanish
English
Timeline
Manager
Bel Furniture Inc
10.2019 - Current
Store Manager
Famsa Inc
12.2006 - 2019
Customer Services
El Dorado Mobile Home Comunity
07.2006 - 10.2009
High School Diploma -
Alvin High School
Taking My Basis -
Kingwood Comunity Collage