Hi, I’m
Sherly Benjamin
Oakland Park,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
years of professional experience
Work History
Liveops
Customer Service Representative
08.2022 - 05.2024
Job overview
- Delivered prompt service to prioritize customer needs
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Updated account information to maintain customer records
- Handled customer inquiries and suggestions courteously and professionally
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Omniinteractions
Customer Service Representative
10.2022 - 07.2023
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Assisted customers in navigating the company website and placing online orders, improving overall user experience
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Collaborated with team members to develop best practices for consistent customer service delivery.
OFNAC
Air Traffic Controller
08.2016 - 09.2021
Job overview
- Provided pilots with instructions for safe landings and takeoffs at the airport averaging Number flights per day
- Monitored aircraft departure and arrival times to determine accuracy and report delays
- Utilized communications systems to direct the movement of pilots and ground personnel
- Developed comprehensive training programs for new hires, fostering a culture of excellence among air traffic controller teams.
Education
Inuka
Bachelor Degree: Accounting
08.2013
Lycee Toussaint Louverture
GED
06.2008
Skills
- Call Center Operations
- Ability to handle multiple assignments competently through use of time management, accurately and efficiently
- LiveChat Messaging
- Merchandise Orders and Exchanges
- Active Listening
- Order Processing
- Call Documentation
- Product Sales
- Calm Under Pressure
- Knowledge of utilizing multiple systems at once to resolve complex issues
- Word
- Microsoft Office
- Excel
- Chrome
Timeline
Customer Service Representative
Omniinteractions
10.2022 - 07.2023
Customer Service Representative
Liveops
08.2022 - 05.2024
Air Traffic Controller
OFNAC
08.2016 - 09.2021
Inuka
Bachelor Degree: Accounting
Lycee Toussaint Louverture
GED
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