Sherly Correa
New Britain,Connecticut
Summary
Skilled professional with demonstrated success in coordinating team and financial activities. Friendly and adaptable with remarkable leadership and program management skills. Highly dedicated to delivering legendary customer service and contributing to company's success.
Overview
7
7
years of professional experience
Work History
Member Service Supervisor
Nutmeg State Financial Credit Union
05.2023 - 01.2024
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
Universal Consumer Banker
Webster Bank
10.2021 - 12.2022
- Performed both personal banker and teller functions and delivered accurate and professional service.
- Balanced competing priorities effectively while managing a large volume of daily transactions without sacrificing quality of service provided to clients.
- Submitted loan applications to underwriter for verification and recommendation.
- Consistently delivered exceptional service, earning recognition as a top-performing Consumer Banker and contributing to overall team success.
- Maintained thorough knowledge of bank products and services and focused on pricing, bank policies and government regulations.
- Mentored junior bankers, sharing industry knowledge and best practices to improve overall team performance.
Head Teller
TD Bank
01.2019 - 06.2021
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services, while handling transactions.
- Provided leadership on day-to-day issues on the teller line, determining the most appropriate course of action for resolution or escalations
- Manage team by approving financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact store financial results
- Responsible for Vault Management, including the auditing, reporting, and balancing of the store currency and transactions
- Coached, developed and mentored tellers to positively reinforce behavior and assists with staff development planning.
- Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on store performance and growth areas.
Assistant Transitional Team Manager
TD Bank
07.2017 - 01.2019
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Taught curriculum to ensure knowledge of products and services
- Effectively coached to behavior, motivated, and developed new hires into high-performing employees
- Monitor incoming calls through quality assurance and provided feedback to new hires to improve quality of service and legendary customer experience.
- Assisted with an ongoing training program that enabled staff members to stay current on industry trends, product offerings, regulatory changes impacting banking practices, while improving employee skills and staff retention.
Education
GED -
Connecticut Board of Education
Middletown, CT11.2014
Skills
- Team Leadership
- Branch Operations Management
- Excellent time management skills
- Exceptional Customer Service
- Staff Training and Development
- Coaching and Mentoring
- Metrics and Result Driven
- Sales performance reporting
- Sound Judgement
- Bilingual - Fluent Spanish
Timeline
Member Service Supervisor
Nutmeg State Financial Credit Union
05.2023 - 01.2024
Universal Consumer Banker
Webster Bank
10.2021 - 12.2022
Head Teller
TD Bank
01.2019 - 06.2021
Assistant Transitional Team Manager
TD Bank
07.2017 - 01.2019
GED -
Connecticut Board of Education
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