Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherly Correa

New Britain

Summary

Bilingual HR and operations professional with expertise in talent acquisition, payroll, workforce management, and team leadership. Skilled in VMS platforms, coaching, compliance, and operational strategy, with a strong record of exceeding performance goals, developing high-performing teams, and driving process improvements. Adept at aligning recruitment and operational strategies with client needs to achieve measurable results.

Overview

8
8
years of professional experience

Work History

Recruiting Coordinator / Client Partnership Specialist

Westaff
01.2024 - Current
  • Independently research, identify, recruit, screen, and conduct in-depth interviews to select candidates for client-specific roles.
  • Manage disciplinary processes for assigned talent, ensuring adherence to policies and standards.
  • Develop recruiting plans to maintain high-quality candidate pipelines aligned with client needs.
  • Leverage video interviewing, CRM, and chat platforms to enhance candidate and client experience.
  • Prepare candidates for interviews, perform compensation analyses, and extend competitive offer packages.
  • Advise candidates on optimal career opportunities when multiple positions are available.
  • Maintain compliance with background checks, drug testing, assessments, and EEO/federal/state laws.
  • Maintain communication with placed talent to identify additional placement opportunities.
  • Participate in community networking and business development to strengthen talent pipelines.
  • Track recruiting metrics, document client activity, and support operational KPIs to drive effectiveness.
  • Key Skills: Full-Cycle Recruiting, Workforce Management, Client Relations, Compliance & Risk Mitigation, VMS & CRM Systems, Community Engagement

Member Service Supervisor

Nutmeg State Financial Credit Union
05.2023 - 01.2024
  • Supervised and coached member service staff to deliver high-quality service and achieve performance goals.
  • Monitored transaction processing, cash handling, and branch balancing to ensure accuracy and regulatory compliance.
  • Handled escalated member issues, complaints, and complex inquiries.
  • Assisted in recruiting, training, scheduling, and evaluating staff performance.
  • Drove cross-selling of credit union products and tracked branch KPIs.
  • Collaborated with management and other departments to optimize operational workflows.
  • Key Skills: Leadership, Coaching, Compliance, Risk Management, Performance Management

Universal Consumer Banker

Webster Bank
10.2021 - 12.2022
  • Delivered excellent customer service while processing a variety of financial transactions.
  • Opened, maintained, and closed accounts (checking, savings, IRAs, CDs) with accuracy and compliance.
  • Educated clients on bank products and promoted cross-selling opportunities.
  • Supported branch sales, service, and compliance goals, including digital banking assistance.
  • Key Skills: Customer Service, Account Management, Compliance, Cross-Selling, Banking Operations

Head Teller

TD Bank
01.2019 - 06.2021
  • Oversaw teller operations, ensuring accurate transactions, cash management, and compliance.
  • Supervised, coached, and developed teller staff, providing recognition and support.
  • Delivered exceptional customer service and promoted branch products/services.
  • Key Skills: Leadership, Team Development, Customer Relations, Financial Transactions, Compliance

Assistant Transitional Team Manager

TD Bank
07.2017 - 01.2019
  • Guided new employees from onboarding into live operations, ensuring a smooth transition.
  • Provided coaching, mentoring, and performance feedback to associates.
  • Monitored KPIs, addressed escalated issues, and ensured adherence to policies and compliance requirements.
  • Collaborated with trainers and managers to optimize onboarding and operational processes.
  • Key Skills: Training & Development, Coaching, Performance Monitoring, Compliance, Operational Support

Education

High School Diploma -

CT Department of Education
Middletown, CT
11-2014

Skills

  • Talent Acquisition & Recruiting
  • VMS Platforms
  • Payroll Administration
  • Staff Training & Coaching
  • Change Management
  • Compliance & Risk Management
  • Leadership & Team Development
  • Operations Management
  • Strategic Problem-Solving

Timeline

Recruiting Coordinator / Client Partnership Specialist

Westaff
01.2024 - Current

Member Service Supervisor

Nutmeg State Financial Credit Union
05.2023 - 01.2024

Universal Consumer Banker

Webster Bank
10.2021 - 12.2022

Head Teller

TD Bank
01.2019 - 06.2021

Assistant Transitional Team Manager

TD Bank
07.2017 - 01.2019

High School Diploma -

CT Department of Education

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