Sherly Correa

• Lead store office operations while supporting workforce coordination, employee development, and customer experience in a high-volume retail environment.
• Supervise, coach, and develop office associates to improve performance, accuracy, and service quality
• Support scheduling, onboarding, and training initiatives in partnership with leadership
• Serve as escalation point for complex customer issues including billing, financing, refunds, and delivery concerns
• Oversee cash reconciliation, deposits, and audit-ready financial reporting ensuring accuracy and compliance
• Process and audit high-volume transactions including sales orders, credits, voids, and payments
• Partner with sales and management teams to resolve operational issues and improve workflow efficiency
• Identify process improvements to increase operational accuracy and customer satisfaction

Focus Areas: Leadership, Workforce Coordination, Coaching, Operations Management, Process Improvement

• Managed full-cycle recruiting and workforce solutions across multiple client accounts in a fast-paced staffing environment.
• Conducted full-cycle recruiting including sourcing, screening, interviewing, and candidate selection
• Developed and maintained talent pipelines aligned with client workforce needs
• Partnered with clients to define hiring needs and adjust recruitment strategies
• Utilized VMS/CRM systems and digital interviewing tools to improve recruiting efficiency
• Managed compliance including background checks, drug screening, and EEO regulations
• Extended offers and conducted compensation analysis based on market data
• Maintained recruiting metrics and KPIs to improve placement speed and quality
• Provided candidate coaching and career guidance throughout hiring process

Focus Areas: Talent Acquisition, Workforce Management, Compliance, Candidate Experience, Recruiting Operations

• Supervised and coached frontline staff to improve service performance and accuracy
• Assisted with recruiting, onboarding, scheduling, and performance evaluations
• Managed escalated member issues and complex account inquiries
• Ensured compliance with cash handling, transactions, and regulatory standards
• Tracked KPIs and supported branch leadership in achieving performance goals
• Collaborated with management to improve workflow efficiency

Focus Areas: Employee Relations, Coaching, Performance Management, Compliance, Workforce Coordination

• Oversaw teller operations, ensuring accurate transactions, cash management, and compliance.
• Supervised, coached, and developed teller staff, providing recognition and support.
• Delivered exceptional customer service and promoted branch
  products/services.

Focus Areas: Leadership, Team Development, Customer Relations, Financial Transactions, Compliance

• Led onboarding and training for new employees transitioning into branch operations
• Provided coaching, mentoring, and performance feedback
• Monitored KPIs and ensured compliance with operational standards
• Collaborated with leadership to improve onboarding processes
• Supported escalations and workflow alignment

Focus Areas: Training & Development, Onboarding, Performance Coaching, Operations Support