Sherly Firmin
Somerset
Summary
Experienced direct support professional specializing in educational services. Skilled in developing individualized care plans and providing compassionate support. Demonstrated success in improving client independence and well-being through strategic communication and behavioral management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Educational Services Commission of New Jersey
Piscataway
07.2025 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted in implementing individualized care plans for clients.
- Monitored client behavior to promote positive interactions and outcomes.
- Documented client progress and reported significant changes to supervisors.
- Assisted individuals in skill development, promoting independence and self-sufficiency.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Instructed individuals in self-advocacy skills, empowering autonomy and informed decision-making.
DIRECT SUPPORT PROFESSIONAL
Dawn to Dusk Wellbeing Center
Dayton
10.2024 - 06.2025
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with daily living needs, fostering self-esteem and enhancing overall wellness.
- Facilitated independence and well-being for disabled clients through personalized support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Ensured clean, safe, and organized patient environment to promote comfort and well-being.
DIRECT SUPPORT PROFESSIONAL
RHA Health Services LLC
North Brunswick
11.2023 - 01.2025
- Assisted clients with daily living needs, enhancing self-esteem and overall wellness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided emotional and practical support, fostering positive living environment and improving clients' quality of life.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained clean, safe, organized patient environment to promote comfort and well-being.
MEDICAL CLAIMS SPECIALIST
ANZ Billing Inc.
Princeton
02.2023 - 10.2024
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Submitted electronic and paper claims documentation to ensure timely filing.
- Verified patient insurance coverage and benefits for medical claims.
- Monitored and updated claims status in processing system to facilitate efficient resolution.
- Followed up on denied claims to secure timely patient payment and resolution.
- Contributed to the overall financial stability of the healthcare facility by consistently meeting or exceeding billing and collection targets.
- Posted payments to accounts and maintained records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
MEDICAL RECEPTIONIST
Essex Primary Care PC
Caldwell
09.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out, and billing payments to streamline office operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted patients in completing medical forms and documentation to ensure accurate and timely processing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to relevant departments while providing courteous and professional service.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Education
No Degree - Medical Billing And Coding Specialist
ACE Healthcare Institute Training
Union, NJ09-2022
Associate of Applied Science - Cultural Anthropology
Faculté De Linguistique Appliquée
Port-au-Prince, Haiti01-2010
High School Diploma -
College Roger A. Anglade
Turgeau, Haiti07-2005
Some College (No Degree) - Registered Behavior Technician
MedCerts
Michigan, NDSkills
- Direct patient care
- Patient care
- Compassionate client care
- Compassionate caregiving
- Behavioral management
- Behavior redirection
- Behavioral support
- Client support
- Patient advocacy
- Care planning
- Activity facilitation
- Recordkeeping
- Client documentation
- Progress documentation
- Time management
- First aid and CPR
- HIPAA compliance
- Disability awareness
- Effective communication
- Written communication
- Emotional intelligence
- Relationship building
- Self-care promotion
- Goal setting
Languages
- English
- French, Native or Bilingual
- English, Full Professiona
Certification
Certificate of Completion Registered Behavior Technician
Timeline
Direct Support Professional
The Educational Services Commission of New Jersey
07.2025 - Current
DIRECT SUPPORT PROFESSIONAL
Dawn to Dusk Wellbeing Center
10.2024 - 06.2025
DIRECT SUPPORT PROFESSIONAL
RHA Health Services LLC
11.2023 - 01.2025
MEDICAL CLAIMS SPECIALIST
ANZ Billing Inc.
02.2023 - 10.2024
MEDICAL RECEPTIONIST
Essex Primary Care PC
09.2022 - 02.2023
No Degree - Medical Billing And Coding Specialist
ACE Healthcare Institute Training
Associate of Applied Science - Cultural Anthropology
Faculté De Linguistique Appliquée
High School Diploma -
College Roger A. Anglade
Some College (No Degree) - Registered Behavior Technician
MedCerts