Sherly François

Care Coordinator

Managed daily communication with ~30 clients and caregivers, ensuring punctual caregiver clock-ins and consistent delivery of quality care.

Reduced timekeeping errors by monitoring caregiver attendance and addressing discrepancies immediately.

Resolved payroll and scheduling concerns efficiently, improving caregiver satisfaction and reducing payroll delays.

Strengthened client trust by proactively addressing concerns and ensuring caregivers upheld professional standards of care.

Approvals Specialist (Promotion)

Streamlined onboarding by reviewing and approving compliance documents (medical clearances, I-9s) with 100% accuracy.

Conducted E-Verify checks to maintain full federal compliance and reduce hiring risks.

Improved processing efficiency by standardizing document review workflows, reducing caregiver onboarding time.

Collaborated with HR and operations teams to ensure all caregivers met organizational and legal requirements prior to placement.

Spa Coordinator

• Greeted and checked in clients, ensuring a welcoming and professional experience from arrival to departure.
• Provided detailed information on available services and packages, assisting clients in selecting treatments tailored to their needs.
• Maintained a clean, organized, and relaxing spa environment to support a high-quality guest experience.
• Ensured client comfort throughout their visit by anticipating needs and offering attentive service.
• Addressed and resolved client concerns or complaints in a professional manner, collaborating with staff to ensure positive outcomes.
• Supported daily spa operations by coordinating schedules, managing client flow, and assisting with administrative tasks.