Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sherly Guillaume

Hollywood

Summary

Results-driven Store Manager with over a decade of leadership experience in retail environments. Skilled in team development, inventory management, and customer service, with a proven track record of increasing sales and optimizing store performance. Adept at analyzing data to drive strategic decisions, improving operational efficiency, and fostering a positive, high-performance work culture. Passionate about coaching and mentoring employees to enhance productivity and customer satisfaction. Committed to delivering exceptional retail experiences while maintaining compliance with company standards and industry regulations.

Overview

11
11
years of professional experience

Work History

Store Manager

Starbucks
02.2017 - Current
  • Led a team of 30+ employees, optimizing daily operations and ensuring seamless store performance.
  • Analyzed sales data and customer trends to implement targeted strategies, increasing revenue by 10% and improving customer satisfaction scores.
  • Managed labor forecasting and scheduling, reducing, overtime cost by 5% while maintaining optimal staffing levels.
  • Spearheaded new operational initiatives, enhancing efficiency and driving a 7% improvement in overall store performance.
  • Coached and mentored employees, resulting in 5% retention improvement and multiple internal promotions.
  • Developed and maintained strong relationships with customers and team members, fostering a positive work culture and increasing customer loyalty.

Shift Manager

Burger King
02.2014 - 02.2017
  • Responsible for restaurant operations during assigned shifts, including opening and closing restaurants.
  • Provides production direction to Team Members clearly and concisely.
  • Sets an example for Team Members by working hard to implement shift plans and ensure swift and smooth production.
  • Delegates in a way that encourages teamwork during shifts to ensure that the restaurant operations comply with Company standards.

Education

High School Diploma -

Miami Central Sr. High School
06.2016

Skills

  • Time Management & Organization - Efficiently prioritize task to optimize workflow and meet deadlines
  • Effective Communication - Strong ability to convey ideas clearly, resolve conflicts, and foster teamwork
  • Multitasking & Problem-Solving - Thrive in fast-paced environments, managing multiple responsibilities while maintaining quality
  • Leadership & Team Development - Skilled in coaching, mentoring, and motivating employees to improve performance and retention
  • Adaptability & Decision-Making - Quickly adjust to new challenges, using data-driven insights to implement effective solutions
  • Customer Service Excellence - Dedicated to providing outstanding customer experiences and building long-term relationships

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Native or Bilingual

Timeline

Store Manager

Starbucks
02.2017 - Current

Shift Manager

Burger King
02.2014 - 02.2017

High School Diploma -

Miami Central Sr. High School

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Sherly Guillaume