SHERLY J. PETTY
Aragon,GA
Summary
Compassionate and driven nursing student with practical knowledge gained through clinical practice and academic studies. Excel in communication, empathy, and teamwork to enhance patient experiences and support healthcare teams.
Overview
13
13
years of professional experience
Work History
Dental Claims Processor
Cigna
11.2023 - 04.2024
- Verified accuracy of dental claims for completeness and compliance with insurance policies and regulations.
- Processed incoming patient data into system, including demographic information and insurance coverage details.
- Evaluated patient eligibility for services based on plan documents and state regulations.
- Prepared detailed reports to document claims processing activities.
- Reviewed insurance policy language to ensure accurate interpretation of benefit entitlements.
- Conducted quality assurance reviews of submitted claims to ensure they meet all requirements prior to submission.
- Examined claims, records and procedures to grant approval of coverage.
Homemaker
Self-employed
Aragon, USA
11.2016 - 11.2023
- Provide assistance with daily living activities such as bathing, dressing and grooming
- Assist with meal preparation, housekeeping and laundry services
- Monitor client health conditions
- Transport clients to medical appointments or other necessary destinations
- Educate clients on proper nutrition and hygiene habits as well as safety procedures
- Respond promptly to emergency situations by providing first aid when necessary
- Coordinate schedules for multiple appointments and activities while managing time efficiently
- Demonstrate patience, respect and empathy when interacting with individuals from diverse backgrounds
Dental Front Office Coordinator
Perry Family Dentist
Mableton, USA
11.2015 - 11.2016
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database
- Answered incoming calls from patients regarding insurance coverage or billing inquiries
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement
- Entered new patient demographics into computer system for medical record keeping purposes
- Set up appointment times and handled canceled appointments
- Arranged documents for insurance claims
Medical Front Office Coordinator
WellStar Kennestone Pediatrics
Marietta, USA
10.2013 - 11.2015
- Greeted patients, answered phones and scheduled appointments
- Verified patient demographics, insurance information and medical histories
- Prepared and maintained patient files and records
- Performed a variety of clerical duties such as data entry, filing and photocopying
- Resolved customer complaints in a timely manner while ensuring adherence to professional standards
- Reviewed charts for completeness prior to appointment times
- Maintained accurate logs of all incoming calls, messages, faxes and emails regarding patient inquiries or concerns
Dental Front Office Coordinator
West Cobb Smiles
Austell, USA
08.2011 - 10.2013
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database
- Answered incoming calls from patients regarding insurance coverage or billing inquiries
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement
- Reviewed patient records to check accuracy of information and implement updates
- Verified, updated and entered patient information into system
- Took customer payments and billed insurance companies for remaining balance
- Answered and managed incoming calls and emails
- Scheduled cleanings and dental appointments for patients using appointment software
Education
ASN - Nursing Student
Chattahoochee Technical College
Dallas, GA12-2025
High School Diploma -
North Cobb High School
Kennesaw05.2006
Skills
- Critical Thinking
- Task Prioritization
- Patient Relations
- Schedule Coordination
- HIPAA Guidelines
- Insurance billing procedure
- Experience in EPIC Software
- Teamwork and Collaboration
References
- Spanish
- English
References
Lead Instructor:
Danielle Garner, MSN, RN
Danielle.garner@chattahoocheetech.edu
Timeline
Dental Claims Processor
Cigna
11.2023 - 04.2024
Homemaker
Self-employed
11.2016 - 11.2023
Dental Front Office Coordinator
Perry Family Dentist
11.2015 - 11.2016
Medical Front Office Coordinator
WellStar Kennestone Pediatrics
10.2013 - 11.2015
Dental Front Office Coordinator
West Cobb Smiles
08.2011 - 10.2013
ASN - Nursing Student
Chattahoochee Technical College
High School Diploma -
North Cobb High School
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