Sherly Pierre Louis
Port Charlotte,FL
Summary
Seeking rewarding and professional position as a flight Attendant while delivering excellent customer service in a respected business environment with safety being top priority.
Flexible hard worker ready to learn and contribute to team success.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Allegiant
Punta Gorda, Florida
01.2018 - Current
- Ticket agent
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Gate Agent.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Med Technician
Village Place Retirement Center
Port Charlotte, FL
06.2014 - 12.2017
- Administer and help patients with their medications
- Patient care services.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Sales Associate
Victoria Secret
Port Charlotte, FL
10.2004 - 08.2014
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Increased purchase amounts by cross-selling with similar products.
- Assessed customer needs to provide assistance and information on product features.
Education
Associate, Random classes -
Manatee community college
Venice, FL08-2003
Associate of Science - Medical Assistant Program
Concord Career Institute
Miami, FL05.1998
High School Diploma -
Miami Norland High School
Miami, FL06.1995
Skills
- Customer Service support
- Computer work
- Typing
- Information Verification
- Returns processing
- Inbound Customer Service
- Outstanding communication skills
- Information Updates
- Order Placement
- Problem Resolutions
- Customer Relations
Timeline
Customer Service Agent
Allegiant
01.2018 - Current
Med Technician
Village Place Retirement Center
06.2014 - 12.2017
Sales Associate
Victoria Secret
10.2004 - 08.2014
Associate, Random classes -
Manatee community college
Associate of Science - Medical Assistant Program
Concord Career Institute
High School Diploma -
Miami Norland High School