Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sherly White

Tallahassee,FL

Summary

Dynamic Office Manager at Artistic Landscaping, Inc., skilled in payroll administration and customer service. Streamlined office operations, significantly enhancing efficiency and cultivating a positive workplace culture. Acknowledged for outstanding organizational skills and proactive problem-solving, ensuring compliance and maintaining impeccable records.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Office Manager

Artistic Landscaping, Inc
Tallahassee, FL
02.2019 - Current
  • Maintained confidential records relating to personnel matters.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Monitored inventory levels and placed orders when needed.
  • Ensured compliance with applicable laws regarding employment practices.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted in developing budgets for departmental expenses.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Coded and entered daily invoices with in-house accounting software.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed files and records to obtain information and respond to requests.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Managed office inventory and placed new supply orders.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.
  • Organized company events including holiday parties, team building activities .

Customer Service Representative

Leon County Tax Collector's Office
Tallahassee, FL
03.2016 - 04.2017
  • Provided exceptional customer service to ensure customer satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Process titles, vehicle registrations, licenses and property taxes.

Virtual Banker

Capital City Bank
Tallahassee, FL
02.2013 - 02.2016
  • Process payments, deposits, and withdrawals remotely.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Tracked payments, account updates, and customer interactions.
  • Assisted customers by answering banking questions and recommending solutions.
  • Researched account information regarding loans and deposits.
  • Researched discrepancies between bank records and customer accounts.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Identified transaction errors when debits and credits did not balance.

Assitant Branch Manager

Sunshin Savings Bank
Tallahassee, FL
04.2006 - 12.2012
  • Supervised teller duties, including balancing cash drawers, and verifying the accuracy of transactions.
  • Evaluated operational processes regularly to identify areas for improvement.
  • Provided leadership and direction to staff members to ensure efficient branch operations.
  • Performed financial transactions such as deposits, withdrawals, transfers, and loan payments.
  • Planned work schedules to maintain adequate staffing levels.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect the organization from fines and lawsuits.
  • Provided bank leadership in the absence of the branch manager.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Managed daily cash flow activities including counting cash drawers at opening and closing times.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Provided training to new employees on company policies and procedures.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Resolved customer issues effectively in order to maintain strong customer relationships.

Teller

Banco Popular N.A.
Kissimmee , FL
08.2004 - 02.2006
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Received and counted daily inventories of cash, drafts and checks.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Maintained accurate records of all transactions for compliance purposes.

Teller

Banco Popular PR
Carolina, PR
08.2001 - 02.2004
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Received and counted daily inventories of cash, drafts and checks.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Maintained accurate records of all transactions for compliance purposes.
  • Maintained confidentiality of bank records and client information.
  • Followed up on requests from customers in a timely manner.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Balanced cash drawers on a daily basis.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Delivered exceptional service to customers in person or over telephone.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Explained account information to customers in detail as needed.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Maintained accurate records of all transactions and customer interactions.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Prepared official checks for customer and internal bank needs.
  • Completed day-to-day duties accurately and efficiently.

Education

BBA - Finance

University of Puerto Rico
San Juan, Puerto Rico
06-2000

Skills

  • Office management
  • Payroll administration
  • Customer service
  • Inventory management
  • Document organization
  • Data entry
  • Event planning
  • Record keeping
  • Organizational skills
  • Task prioritization
  • Clerical support
  • Financial tracking
  • Business administration
  • Documentation and control
  • Mail handling
  • Quality control
  • Documentation and reporting
  • Teamwork
  • Billing
  • Office administration
  • Payroll processing
  • Verbal and written communication
  • Bookkeeping
  • Document management

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • Notary Public

Timeline

Office Manager

Artistic Landscaping, Inc
02.2019 - Current

Customer Service Representative

Leon County Tax Collector's Office
03.2016 - 04.2017

Virtual Banker

Capital City Bank
02.2013 - 02.2016

Assitant Branch Manager

Sunshin Savings Bank
04.2006 - 12.2012

Teller

Banco Popular N.A.
08.2004 - 02.2006

Teller

Banco Popular PR
08.2001 - 02.2004

BBA - Finance

University of Puerto Rico

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