Sherlyn Archila
Los Angeles,California
Summary
Knowledgeable and dedicated customer service professional with extensive experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
HAMPTON INN
06.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Help customer to book orders..
- Increased guest retention by maintaining a welcoming and organized reception area.
LOYALTY AND RETENTION REP
Advanced Technology Call Center (AT&T)
01.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, set up online accounts, improving overall user experience.
- Built rapport with customers through active listening and empathetic understanding of their needs.
Customer Service Representative
EVERISE / BJ´S WHOLESALE CLUB
01.2019 - 01.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Set online accounts and check status of orders.
- Provide tech support.
Secretary
ATENTO
01.2018 - 01.2019
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
High School Diploma -
Liceo Preuniversitario De Computación
10.2017
Skills
- Mail Sorting
- Office Administration
- Scheduling Appointments
- Hospitality Services
- Technical Support
- Excellent Communication
personal information
- Age: 25
- Date of Birth: 03/28/98
Languages
English
Full Professional
Spanish
Native or Bilingual
Education and training
- 2015-2017, English 4 Call Centers, BEGGINER, 2017-2017,
- Finishing School Certification for Call Centers, AGEXPORT/INTECAP, 2017-2018,
- EUROPE ACADEMY GERMAN LANGUAGE, BEGGINER, 2019-2020, I
- INTECAP/ITALIAN LENGUAGE, BEGGINER, 2020-2020,
- AEROTRAINING/ HOSPITALITY AND TOURISM, 2020-2020
references
- Danna Gutierrez, Marketing Manager, (424)421-4975
- Marlon Archila, PEM Math Physicist, 502-3678-2816
Timeline
Front Desk Receptionist
HAMPTON INN
06.2023 - 12.2023
LOYALTY AND RETENTION REP
Advanced Technology Call Center (AT&T)
01.2022 - 06.2023
Customer Service Representative
EVERISE / BJ´S WHOLESALE CLUB
01.2019 - 01.2022
Secretary
ATENTO
01.2018 - 01.2019
High School Diploma -
Liceo Preuniversitario De Computación
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