Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sherlyn Guevarra

Summary

Award-winning Sales Consultant and Administration with extensive experience in driving revenue growth and delivering exceptional customer service. Proven track record of surpassing sales targets and building strong client relationships. Seeking a challenging sales role to leverage my expertise in generating business opportunities and achieving sustainable results.

Overview

11
11
years of professional experience

Work History

Inside Sales (Hybrid)

Vega Americas
Newport Beach, CA
12.2021 - Current
  • Developed and implemented strategies to increase sales team performance.
  • Trained and coached new sales personnel on best practices, customer service, and account management.
  • Advised management on strategies for improving overall efficiency and effectiveness of inside sales operations.
  • Managed a team of 5 outside sales representatives to ensure customer satisfaction and meet sales goals.

  • Reviewed customer requests and provided competitive quotes in a timely manner.
  • Created accurate and complete cost estimates for customers based on their specifications.
  • Processed incoming orders in a timely manner according to company standards.
  • Prepared invoices for completed orders using company software system.
  • Handled returns and exchanges efficiently according to policy guidelines.
  • Collaborated with sales team to facilitate special orders or rush deliveries when necessary.
  • Ensured compliance with safety regulations while handling hazardous materials.
  • Created and maintained relationships with key clients to ensure customer satisfaction.
  • Managed a team of outside sales representatives by providing guidance, training, and support.
  • Negotiated pricing terms with customers to maximize profits while maintaining customer loyalty.
  • Organized regular team meetings to discuss progress towards achieving sales goals.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Assessed and resolved discrepancies in account balances for timely resolution of accounting errors and correction before issuance of vendor invoices.

Team Lead (Remote)

Millennium Promotions And Marketing
Costa Mesa, CA
08.2020 - 12.2021
  • Provided daily direction and guidance to team members in Sales Operations.
  • Developed strategies for improving customer service standards and increasing sales productivity.
  • Maintained accurate records of customer orders, invoices, and payment information.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Identified opportunities for process optimization within the department.
  • Resolved customer complaints quickly and efficiently.
  • Ensured compliance with company policies related to safety, security, and privacy regulations.
  • Collaborated with other departments to ensure smooth workflow processes across the organization.
  • Coached team members on best practices for achieving success in their roles.
  • Motivating the sales staff and creating an atmosphere of healthy competition among the staff.
  • Greeted customers warmly and ascertained problem or reason for calling.
  • Answered incoming calls and provided accurate information to customers.
  • Cultivated new relationships with prospective donors via networking opportunities or cold calling techniques.
  • Developed outbound sales strategies, including email campaigns, cold calling, and other lead generation tactics.

Internet Sales Manager ( Office)

Surf City Nissan
Huntington Beach, CA
06.2017 - 03.2020
  • Negotiate prices or terms of sales or service agreements.
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
  • Maintained relationships with existing customers to encourage repeat business.
  • Coordinated with other departments in the dealership such as finance, parts, and service departments to ensure customer satisfaction.
  • Negotiated prices with customers in order to close deals profitably.
  • Resolved customer complaints promptly and professionally.
  • Directed all aspects of vehicle inventory management including ordering, stocking, pricing, merchandising displays and promotions.
  • Tracked competitor activity in order to develop competitive strategies that would attract more buyers from the marketplace.
  • Ensured compliance with state laws regarding vehicle registration and title transfer procedures.
  • Presented vehicles features, advantages, benefits during test drives or showroom visits.
  • Developed and implemented strategic sales plans to increase brand awareness and market share.
  • Conducted regular training sessions for staff on customer service, sales techniques, and product knowledge.
  • Monitored daily performance of sales team and provided feedback to maximize efficiency.
  • Identified potential new customers through research, cold-calling, and networking activities.
  • Provided timely follow-up with prospects who did not complete purchase transactions.
  • Collaborated with marketing department on advertising campaigns that would target specific demographics.
  • Leveraged CRM database to drive customer contacts, appointments, and sales.

Administrative Assistant

Franklin Miller
Dana Point, CA
01.2014 - 06.2017
  • Attend industry trade shows promoting Franklin Miller Equipment.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.

Education

BACHELOR IN BUSINESS ADMINISTRATION -

UNIVERSITY OF ST. LA SALLE PHILIPPINES
03.2011

DIPLOMA -

LA CONSOLATION HIGH SCHOOL
01.2007

Skills

  • Excellent time management
  • Territory Management
  • Exceptional customer service
  • Negotiation
  • New Business Development
  • Email and Phone Etiquette
  • Project development
  • Goal Setting
  • Revenue Growth
  • Data Entry
  • Rapport Building
  • CRM proficiency
  • Key relationship management
  • Relationship Building
  • Account Acquisition
  • Relationship building and management
  • Prospect Follow-Up
  • Analytical Thinking
  • Sales closing
  • Sales Cycle Management

Languages

English
Full Professional

Accomplishments

Vega Americas

  • First year (2nd place for highest Quotes)
  • Second year ( 1st place for highest Quotes)
  • Third year (2nd place for highest Quotes & Orders)

Internal Sales Manager

  • Top sales person month of March, April, June, July, August, September)
  • Employee of the month
  • Nominated as employee of the year

Timeline

Inside Sales (Hybrid)

Vega Americas
12.2021 - Current

Team Lead (Remote)

Millennium Promotions And Marketing
08.2020 - 12.2021

Internet Sales Manager ( Office)

Surf City Nissan
06.2017 - 03.2020

Administrative Assistant

Franklin Miller
01.2014 - 06.2017

BACHELOR IN BUSINESS ADMINISTRATION -

UNIVERSITY OF ST. LA SALLE PHILIPPINES

DIPLOMA -

LA CONSOLATION HIGH SCHOOL

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Sherlyn Guevarra